What's the role
As Local Process Expert (LPE) for Tool Service Centre (TSC), you are responsible for the implementation and maintenance of new and current processes, management of the SAP operating system used in the TSC and ordering and management of supplies required within the TSC. You support system processes to ensure the fast and accurate tool reception, carrier management, recycling control, goods inbound/outbound procedures, loan tool service and the supply of all other inbound/outbound goods. You have responsibility to ensure the system delivers a high quality, fast and efficient service.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
As the LPE you will maintain processes and SAP system through daily, weekly and monthly monitoring. You will proactively resolve any issues before they impact operations. You will ensure the interface between the TSC and our carriers functions correctly and fix any issues to avoid problems in deliveries to our customers. You will act as a support for the TSC in ensuring smooth running of operations through your high competence within the system. The role includes ordering of key consumables within the TSC that are required to make the TSC function on a daily basis, ensuring we have the correct stock levels and maintaining relationships with suppliers.
You will potentially also be responsible for monitoring our ‘3 days or free’ time promise – one of our main service differentiators. You might also monitor customer complaints and investigate any issues and provide solutions to the complaint in a timely manner and ensure processes are in place to stop repetitive issues occurring. The LPE is also responsible for management around inventory in the TSC, including management of our Small Spare Parts Process and ensuring Missing Spare Parts for tools are received and released for repair as quickly as possible to avoid further delays for customers.
You will maintain a continuous improvement mindset, making recommendations regarding process improvements, including technologies that apply to the Tool Service Centre supply chain and facilitate open communication between business partners such as Logistics, Marketing, Tool Services, Customer Service locally and globally to achieve outstanding results and sharing best practices.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people. We’re proud to be considered as a Great Place to Work.
What do we offer?
We believe that developing people drives great results. We will therefore give you an exceptional introduction with ongoing training and close coaching as well as support from managers and colleagues. We give you great personal responsibility and freedom from day one and have the confidence that you will do what it takes to deliver outstanding results. We offer you fantastic opportunities for a great Hilti career.
Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.
What you need is:
- Proven logistics or repair center and operational experience
- High level of SAP competence, previous experience of process management a big plus
- Excellent communication skills
- Ability to handle multiple tasks simultaneously
- People oriented with ability to influence stakeholders on multiple levels and team members with different needs to gain their commitment and support to resolve customer problems
- Creative individual who thrives in a dynamic, fast paced, customer focused environment
- Focus to satisfy internal/external customers on a daily basis
- Speak fluent Swedish and English
Who should apply?
Success at Hilti is down to teamwork and ability, no matter what your background. Go the extra mile and we'll reward you with unrivalled training, development and opportunities as soon as you're ready for the next challenge.
Please click Apply Now to start the process - if you require any support in making your application please email HR Recruiter Sara Henriksson, sara.henriksson@hilti.com . We look forward to hearing from you.
There is no closing date for this role but the advert will be removed once sufficient applications are received. We will get back to you with feedback on you application as soon as we're back from summer holidays, in August.
