What's the role?
We’re looking for customer-focused Customer Service Officer in Town to kick start their careers in a rewarding, high-performing, international company.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Handle inquiries/requests from customers or sales team, e.g. prepare quotations, order processing, maintain/update customer data
- Act as multi-channel sales and actively promote Hilti values to customers with up and cross-selling
- Provide after sales service including pick-up service, goods returns and repair requests
- Serve customers with First-Contact-Solution mindset and solve problems/complaints within empowerment
- Closely partner with different departments to serve customers
- Drive internal process improvement for better customer engagement
- With more experienced candidate will be consider as Senior Customer Service Officer role
We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
What do we offer?
- Long-term career development opportunities
- Birthday leave, volunteer leave, family care leave
- Medical insurance covering dependents
- Additional MPF voluntary employer contribution
What you need is:
- Diploma or above in any discipline.
- At least 1-year experience in Sales Support or Customer Service with phone and email as the major channels for communication.
- Passion and skillful in providing quality service and self-motivated in solving problems.
- High learning agility. Able to work independently and under a fast environment.
- Enjoy team work with good interpersonal skills and a positive mindset.
- High proficiency in English & Chinese (written & spoken), Mandarin is a plus
- Someone with high ambition and potential to develop your long-term career at Hilti
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. If you have two or more years’ experience in engineering or construction, it’ll be a big advantage.
We look forward to receiving your application. Interested applicants please submit your CV by clicking the "Apply Now" button.
If you have any questions, please, contact HR Team by sending the email to careers.hongkong@hilti.com