What's the role?
It is a sales support role.
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout Romania and globally.
Who is Hilti?
We provide leading-edge tools, technologies, software and services for the global construction sector. Hilti is a multicultural workplace with 127 different nationalities committed to global teamwork.
Hilti Romania obtained the „Great Place to Work” Certification , one of the most prestigious recognitions for the organizational culture and work environment.
The „Great Place to Work” Certification validates our commitment for our employees wellbeing and creating a positive work environment, and it also testifies our engagement and satisfaction as a team.
What does the role involve?
• Provision of information via telephone or e-mail in time
• Technical advice on products and applications
• Information on delivery conditions and prices
• Stock status information
• Professional sales via telephone
• Active sales promotion: cooperation with our other sales channels
• Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock)
• Check of uncovered orders
• Issuing copies/ copies of invoices
• Tracking of shipments
• Transport security – organized forwarding
• Solving customer complaints,
• Feedback to customer and salesforce
• Communication with logistics
• Database care
We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.
What do we offer?
We'll give you everything you need to excel in your role, including ongoing training. In return for your exceptional performance and consistent results, you'll receive one-to-one coaching, as well as exciting career development opportunities.
What you need is:
- Bachelor’s Degree in technical or commercial field of study;
- Prior 1-year experience in customer service , client support
- Experience in outbound sales and/or direct sales is desirable but not mandatory
- Drive to develop strong and sustainable customer relationships
- Ability to multitask, prioritize and manage time effectively
- Excellent written, verbal, and presentation skills; Superior telephone etiquette
- A self- starter, with a high level of commitment and customer focus
- High learning agility with an eye for detail
- Competent PC skills, fluent in Romanian and English.
Why should you apply?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process; unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits as listed above and the chance to work in a Gold rated company from the international sustainability rating agency EcoVadis. We thereby rank among the top five percent of more than 90,000 companies evaluated by EcoVadis worldwide.
Hilti is an equal opportunity employer
