Senior Site Reliability Engineer
The Senior Site Reliability Engineer is the hands-on technical lead for the Site Reliability Engineering capability within F&P Solutions Production Operations. Working closely with the Head of Production Operations, the job holder provides day-to-day technical direction, coaching, prioritization support, and a clear point of coordination for SRE engineers while remaining directly engaged in engineering and operations. The role strengthens reliability, recoverability, and operational predictability across the software environment and combines Site Reliability Engineering and DevOps capability with focused ownership of Incident Management coordination and Release Management governance. The job holder leads major production incident coordination, governs production release readiness and controls, establishes common SRE standards and practices, and drives improvements in observability, automation, resilience, and operational readiness. The role works across software delivery, Quality Management, DevOps, Architecture, Product, Customer Support, and leadership stakeholders, bringing exceptional communication, influence, sound judgment, and visible end-to-end ownership. This is a technical leadership role without direct reports: the job holder guides and enables the SRE team, but responsible technical teams retain ownership for investigation, remediation, deployment execution, validation, and service recovery.
What You'll do
SRE technical leadership: Serve as the hands-on technical lead and primary coordination point for the SRE capability. Provide technical direction, support prioritization, establish common engineering and operational practices, facilitate knowledge sharing, and coach SRE engineers while remaining accountable for delivering engineering outcomes.
Reliability roadmap and team enablement: Partner with the Head of Production Operations to translate reliability priorities into a practical SRE roadmap and backlog. Coordinate work across the SRE engineers, identify capability or coverage gaps, promote consistent use of standards and tooling, and provide visible progress, risks, and recommendations without assuming formal people-management responsibility.
Incident Management leadership and coordination: Act as Incident Manager for priority production incidents. Own intake, triage, severity confirmation, incident record control, coordination flow, stakeholder communication cadence, escalation control, recovery tracking, closure, and follow-up while keeping technical remediation with the responsible team.
Major incident response: Establish and facilitate focused incident response channels or war rooms; engage the correct technical and business owners; maintain a concise operational timeline; track decisions, risks, recovery status, and next actions; and escalate non-response or stalled recovery.
Incident readiness: Maintain service ownership, contact, escalation, support-window, runbook, dashboard, log, and traceability references. Help teams prepare incident response paths before failures occur and support simulations or readiness exercises.
Post-incident learning: Coordinate after-action reviews and root cause analysis follow-through. Ensure corrective and preventive actions have clear owners, target dates, traceability, and closure evidence. Translate lessons into monitoring, automation, runbook, process, or release-control improvements.
What You’ll Bring
Bachelor's degree in computer science, software engineering, information technology, or a related technical field, or equivalent practical experience.
Eight or more years of experience in software engineering, DevOps, cloud operations, platform engineering, Site Reliability Engineering, or technical production operations, including demonstrated technical leadership and senior-level ownership across teams.
Demonstrated experience leading or guiding SRE, platform, cloud, or production operations engineers through technical direction, coaching, standards, work coordination, and cross-functional delivery without relying on formal authority.
Demonstrated experience leading major production incidents, including triage, severity assessment, stakeholder communication, escalation, service restoration tracking, and post-incident follow-through.
Demonstrated experience with software release or change governance, including readiness checks, approvals, deployment coordination, rollback planning, post-release validation, and audit-ready traceability.
Strong hands-on engineering experience with Amazon Web Services and cloud-native production environments.
Advanced hands-on experience engineering observability for AWS environments, primarily using Datadog for metrics, logs, traces, dashboards, alerting, telemetry, service-level indicators, and service-level objectives. Experience with Amazon CloudWatch and complementary platforms such as Grafana or Prometheus is beneficial.
Experience with source control and continuous integration and continuous delivery practices, including Git-based workflows and deployment pipelines.
Experience with infrastructure as code and automation using tools such as Terraform, CloudFormation, Ansible, or equivalent technologies.
Experience with containers and orchestration technologies such as Docker and Kubernetes.
Proficiency in at least one scripting or programming language used for automation, diagnostics, or systems integration.
Exceptional written and verbal English communication skills, with demonstrated ability to lead difficult cross-functional discussions, provide calm and concise updates during high-pressure events, influence without formal authority, and explain technical risk and decisions to technical teams, business stakeholders, and senior leadership.
What’s In It for You
Experience working in a global, cross-time-zone software product organization.
Experience designing or improving Incident Management and Release Management operating models rather than only executing existing procedures.
Working knowledge of Jira, Confluence, Zendesk, GitLab, and Microsoft Teams or comparable platforms.
Experience with reliability metrics, error budgets, capacity or performance management, resilience testing, disaster recovery, or service continuity.
Relevant AWS, Kubernetes, DevOps, Site Reliability Engineering, IT service management, or agile delivery certifications.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
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