What's the role?
The purpose of the role is to manage a Tool Service Center (TSC) team to deliver best-in-class tool service. The role involves establishment of a culture that improves and implements ideas, standard behaviors and changes in the Tool Service Center. The job holder needs to recruit team members, constantly engage the team, effectively plan and direct activities to meet the Repair Key Performance Indicators and deliver a best-in-class Customer Experience.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition to Hilti North America customers.
- Sustain technical competence while leading development of team repair expertise.
- Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards.
- Responsible for effective inventory management to defined regional process standards.
- Direct Tool Service Center maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner.
- Direct supervisory authority and responsibility for assigned team members within Tool Service Center; includes performing Performance Management Process, implementing development plans and recommends employment status changes.
- Lead by example and promote a cohesive team-oriented environment.
- Assist Tool Service Manager in maintaining rapport and communication through daily contact with Tool Service Center staff, customers, sales personnel, and company departments.
- Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, Tool on Demand support).
- Actively manage end-to-end processes and ensure the communication of Hilti North America tool service differentiation.
- Deliver sustainable productivity at defined end-to-end service levels.
- Execute sustainable processes and repair standards in the Tool Service Center.
- Be accountable for execution of defined lean initiatives to build lean culture and drive bottom-up continuous improvement mindset to achieve operational excellence in the team.
- Be accountable for people processes and competence development and diversity, equity and inclusion of their own team.
- Other duties as needed or assigned.
87% of employees believe taking everything into account, Hilti is a great place to work
What do we offer?
In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
What you need is:
- High School Diploma or GED, required.
- Bachelor’s Degree, preferred.
- Two to three (2-3) years of experience in technical shop/plant operations management, preferred.
- Direct supervision of technical staff, preferred.
- Experience using Windows applications, preferred.
- Combination of normal office and workshop conditions.
- Up to 25% international (US and Canada) travel, required.
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
