What's the role?
We’re looking for a motivated Customer Tool Service Representative who has a passion for customer relations on phone and desire advancement opportunities in our Tool Service Organization in Tuzla that will be reporting to Regional Customer Tool Service Manager in Dubai.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth not only for local customers but also located in across the META region. The role involves providing information and technical advice via telephone or e-mail on products and applications . The job holder needs to actively promote sales in cooperation with other sales channels and re-work spare parts to be used in the TSC.
We are proud of a development process where frequent conversations and open feedback meetings support our employees in exploring their strengths and taking ownership of their careers.
What do we offer?
Show us what you’re made of, and we’ll work towards finding you a permanent position in Hilti; we can then later offer you opportunities to move around the business – to work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- Bachelor’s degree in engineering disciplines, preferably Civil or Mechanical Engineering or Business Administration,
- Good communications skills in English both written and verbal
- Working experience in customer service is preferred
- Ability to work under pressure, multitask, prioritize and manage time effectively
- Strong interpersonal and negotiation skills
- Able to set clear objectives, drive and maintain outstanding results
- Competent PC skills including MS Office and SAP is preferred
- Drive to develop strong and sustainable customer relationship
- Able to provide excellent customer experience
Who should apply?
We have a great diverse team; you will be given the opportunity not just use your technical background but also develop yourself on marketing approach. Success at Hilti is down to teamwork and ability.
Please note, the preselection questions are mandatory and all of them must be answered for us to consider you as a potential candidate. We look forward to receiving your application!