What's the role?
Due to an internal promotion, we are looking for a Customer Service Representative to join our high performing team in the Hilti Ireland Head Office in Finglas, Dublin 11.
You will be responsible for taking inbound calls and offering the best possible customer experience to both internal and external customers to drive sales. There is no better time to join us!!
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000+ people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As a Customer Service Representative, you will join our high-performing and supportive customer service team as the first point of contact for both our external and internal customers. You’ll help look after our portfolio of small to large businesses and provide expert advice and solutions to drive sales and build lasting relationships with our customers.
This is a fast paced, dynamic and KPI driven environment, but also customer-centric. We don't believe in a hard sell because our strong core values allow us to focus purely on building long-term sustainable relationships with our customers. Acting as a trusted Hilti Representative for a number of accounts, you will partner with our customers to understand their business needs and how our products can add value. This is why we stand out as the market leader.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people
What do we offer?
At Hilti, it’s all about teamwork. We have an award-winning culture that is highly diverse and inclusive. We love to celebrate success and as part of the Hilti family you will be proud to work for an industry leading innovator. We promote over 80% of roles internally at Hilti, and as you grow you will be given opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.
Your new role will be rewarding and challenging, and you will be given the support of your leader, your peers and Hilti to ensure you succeed. Within your first 3 months you will have training from our state-of-the-art hub in Manchester. This will include training on the Hilti approach, process and product training. The training doesn’t stop there! We have huge amounts of training available to continually grow and develop (including modules created in partnership with Ivy League Universities).
You will also enjoy:
→ 26 days holidays (not including bank holidays), a scheme to purchase 10 additional days
→ Competitive remuneration with huge bonus potential
→ Health Insurance, Employee Assistance Programme, Pension
→ Extensive access to career development and progression, in Ireland and overseas
→ Giving back! With 2 paid volunteering days each year
→ Loan tools for those passion projects and product discounts
What you need is:
- Curiosity; listening to hear with customers to provide aligned solutions
- Drive; a motivated approach to achieving success
- Collaborative approach; you work great as part of a team to uncover creative solutions
- More curiosity; you love to learn, develop and grow
- Full working rights in Ireland
Who should apply?
We would love to hear from candidates who have experience in a customer focused role with experience in working with KPI’s.
Construction experience is not essential, some of our strongest customer service reps and account managers joined the business with no construction experience.
At Hilti 80% of our management positions are filled with internal candidates. It’s testament to how much we value, develop and look after our people. If you would like to join the team at Hilti please apply today.