Inside Sales Account Manager – Make Construction Better!
At Hilti Ireland, we’re growing fast—and we’re proud of it! From celebrating internal promotions to launching cutting-edge innovations, we’re looking for an Inside Sales Account Manager (Phone Sales) to join our ISAM team at our Dublin Head Office in Finglas, Dublin 11.
This is a fantastic opportunity to join a supportive, inclusive, and high-performing team where your ideas and contributions truly matter.
The Hilti Inside Sales role is highly consultative, proactive and opportunity focused. For us, it’s not about coverage with as many customers as possible, it’s about having meaningful interactions with a smaller amount of our existing customers to support their productivity and effectiveness using Hilti’s high-level products, solutions and innovation. The Inside Sales role is highly collaborative; you will work closely with teammates and other departments to ensure an optimum level of customer experience with a strategic customer development approach.
We don’t expect you to be a construction expert. For us, it’s about the right person; the right person is passionate, curious, dedicated and collaborative – our training will cover the rest!
What You'll do
At Hilti, we work a little differently, this is not a typical Inside Sales role. We have a direct sales model which allows us to ensure a high-level customer interaction at every encounter. We love our customers! This is no ordinary sales or business development manager job; we don't believe in a hard sell because our strong core values allow us to focus purely on building long-term sustainable relationships with our customers. We partner with our customers to understand their business needs and how our products can add value.
Your new role is based at our Head Office in Finglas, with ample parking, just off the M50 where you can enjoy hybrid working following 6 months of employment.
What makes this role special?
- Purpose-Driven Work: You’ll help customers solve real-world challenges and improve productivity and how they work.
- Inclusive Culture: We celebrate different perspectives and backgrounds. You’ll be joining a team where your voice is heard and valued.
- Career Growth: Over 80% of our roles are filled internally. We invest in your development from day one.
- Hilti will put their trust in you, giving you plenty of responsibility, and freedom to grow and develop. What we want in return is someone who will go the extra mile, someone who will embrace change, and someone with the talent to move the business forward in their territory.
What You’ll Bring
We’re looking for someone who is:
- Customer-focused with strong communication skills
- Curious and eager to learn—you enjoy solving problems and asking the right questions
- Self-motivated and adaptable, comfortable working in varied environments
- Collaborative, with a team-first mindset
- Ambitious, whether you’re growing in your current role or aiming for leadership
- Values - you stand for the values of courage, team spirit, commitment and integrity.
Requirements:
- Phone based sales or customer service experience (any industry)
- Full working rights in Ireland
- This role is a feeder role to a field-based sales position. Motivation to move into a customer facing sales role is ideal.
What’s In It for You
We offer a great work environment, where you can leverage your strengths and sharpen your skills. We provide state-of-the-art training and tools to set you up for success. We offer competitive compensation and unrivalled benefits.
At Hilti, it’s all about teamwork. We have an award-winning culture that is highly diverse and inclusive. We love to celebrate success and as part of the Hilti family you will be proud to work for an industry leading innovator. We promote over 80% of roles internally at Hilti, and as you grow you will be given opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.
Your new role will be rewarding and challenging, and you will be given the support of your leader, your peers and Hilti to ensure you succeed. Within your first 3 months you will have 4 weeks (non-consecutive) training from our state-of-the-art hub in Manchester. This will include training on the Hilti approach, process and product training. The training doesn’t stop there! We have huge amounts of training available to continually grow and develop (including modules created in partnership with Ivy League Universities).
You will also enjoy:
- 26 days holidays (not including bank holidays), including a day off on the month of your birthday
- 1 / 2 Day Fridays on Bank Holiday Weekends
- Competitive remuneration with huge bonus potential
- Health insurance, pension
- Loan tools, discounts
- Access to industry leading mentorship, coaching, and peer support.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
