Ready to be the Regional process expert for our CRM & sales operations in Latin America?
As a Regional Sales Operations & CRM Process Expert, you will be the regional owner of Salesforce CRM for our Latin America market organizations, ensuring the consistent execution, continuity, and optimization of key sales and market reach processes across the region.
In this role, your typical day will involve working closely with Sales, Marketing, regional teams, and global stakeholders to ensure that Salesforce enabled processes are well executed, properly adopted, and continuously improved. You will act as the main connection point between regional operations and Global teams, translating global frameworks into effective regional execution.
What You'll do
Act as regional process owner of Salesforce CRM for all Market Reach processes.
Ensure end-to-end execution, operational continuity, and process adherence within Salesforce.
Own and support the execution of key processes, Dashboards and different tools, ensuring the data and processes are ready in their respective deadlines.
Serve as the primary regional contact between Global teams and Latam region supporting implementations and global rollouts.
Collaborate closely with stakeholders: Sales and Marketing teams in 6 Market Organizations; Regional Market reach team and Global process and system owners
Analyze usage, adoption, and effectiveness of Salesforce tools and processes to identify improvement opportunities.
Proactively propose optimization plans based on data, process efficiency, and regional needs.
Ensure processes remain structured, documented, and executed on time.
What You’ll Bring
Fluent English (spoken and written) – non-negotiable
Salesforce CRM expertise – mandatory
Bachelor’s degree in industrial engineering, Business Administration, or a related field
Portuguese language is a strong plus
SAP knowledge is desirable but not required
3–5+ years of experience in:
Sales operations, commercial support, or sales-related roles
Process management, CRM ownership, or regional operations
Strong understanding of sales processes and commercial operations
Soft skills:
Strong collaboration and stakeholder management skills
Structured, process-oriented, and detail-focused mindset
Critical thinking, curiosity, and continuous improvement orientation
Problem-solving and solution-driven approach
Ability to adapt in a dynamic, regional/global environment
What’s In It for You
This role offers a unique opportunity to become the regional owner of Salesforce, working closely to the sales execution and strategy. You will collaborate with multiple stakeholders across countries, regions, and global teams, gaining broad exposure and the ability to influence critical sales processes.
Benefits:
- Base competitive salary
- Annual Bonus
- Legal benefits
- Additional benefits (Meal allowance, Volunteer days, Remote workdays)
- Flexible working days (2 HO per week)
- Health and dental insurance
- Life insurance
- Visa sponsorship available (SEM Visa), if required.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
