What's the role?
Supplier Quality Manager ensures suppliers consistently provide high-quality products and services by conducting audits, implementing quality control plans, analyzing defect trends, and collaborating with both suppliers and internal teams to resolve issues and drive continuous improvement. The role involves managing supplier relationships, maintaining supplier performance metrics, ensuring compliance with company and regulatory standards, and supporting new product development to maintain supply chain integrity.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Account for the supplier quality of defined products by:
b. Establish and continuously improve quality management system at suppliers.
c. Conduct supplier audits to qualify new suppliers / processes and track improvements for risk avoidance.
d. Carry out onsite release and quality control at supplier side for outgoing inspection depending on the need from project.
e. Handling product complaint with 8D/A3 report and sustainably driving the measures with suppliers.
- Lead cross functional teams to drive supplier quality development to continuously improve the current supplier to expected quality level.
- Strongly contribute to people development by conducting process and quality trainings and by supporting the on-boarding of new quality managers.
- Be willing to travel both domestic (50%) and international (20%) – supplier site, customer base & Headquarters.
- Additional duties as assigned.
Hilti North America ranked #1 in our industry on Glassdoor's 'Top 100 Best Places to Work' for 2025.
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and two days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
What you need is:
- Bachelor’s or Master’s degree in a technical field, with a strong preference for Chemical Engineering; degrees in Mechanical or Materials Engineering are also considered.
- Proven professional Quality experience (8+ year) including 5+ years in SQ role with expertise on set of manufacturing technologies.
- Excellent technical and quality management skills with adequate experience in Supplier audit, APQP, Lean, 6Sigma, FMEA, 8D, 5Why, DFM, MSA etc.
- Excellent fluency in moderation and communication skills in oral and written English.
- Proven experience in Supplier management, supplier development and improvement initiatives.
- Highly skilled in stakeholder management including top management and influencing without leading.
- Good economic knowledge and understanding of business correlations of costs, risks and impact.
- Basic knowledge of legal and contract aspects of quality, warranty and liability.
- Self-sufficient in problem analysis and drive for results.
- Ability to develop concepts for prevention, improvements on the product, system, process or organization level.
- Good understanding of manufacturing technologies.
Why should you apply?
Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
