What's the role
The purpose of this role is to manage Hilti’s Tool Service Centre, leading a team of 25 individuals including one line manager and two team managers. You will be responsible for implementing strategies to deliver best-in-class tool service through efficient operations for the Swedish and Danish market. This includes driving competitive tool service differentiation and ensuring fair repair pricing to enhance value for money awareness, thereby supporting tool sales growth. Furthermore, you will be responsible for executing a seamless customer experience through end-to-end service processes for all customers.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Develop and execute the tool service strategy and regional roadmap for efficient operations and competitive differentiation.
- Deliver sustainable productivity, manage costs, and maintain high service levels.
- Prepare and allocate resources based on capacity needs to meet operational demands.
- Ensure a seamless customer experience through efficient service processes and high repair standards.
- Manage lean processes for ongoing improvement and operational excellence.
- Execute legal and compliance standards, including handling crisis management plans.
- Hire, develop, and lead a high-performing team with a strong customer focus.
- Collaborate with the leadership team and align with market stakeholders for effective end-to-end service delivery.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people. We’re proud to be considered as a Great Place to Work.
What do we offer?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
What you need is:
- Some years of experience in a similar role within manufacturing industry.
- Proven leadership experience and a passion for building high-performing teams.
- Shares our core values of courage, integrity, teamwork, and commitment.
- High ambitions, strong drive, and a desire to develop their career both nationally and internationally within the Hilti Group.
- Relevant university degree.
- Fluency in English and Swedish, written and spoken alike.
Who should apply?
We believe that developing people drives great results. We will therefore give you an exceptional introduction with ongoing training and close coaching as well as support from senior leadership as well as global colleagues. People are our biggest asset, which is evident with our new training for leaders who lead leaders, you set the culture of our organisation. We give you great personal responsibility and freedom from day one and have the confidence that you will do what it takes to deliver outstanding results. We offer you fantastic opportunities for a great Hilti career, with possibilities both nationally and internationally.
To succeed in this role, we believe that you are a passionate leader who engages with your team effectively, collaborates closely with HR for high-quality recruitment, and fosters growth opportunities for team members and successors. Furthermore you are strategic and forward-thinking, planning for long-term success while ensuring operational excellence.
This is a development position at Hilti, where we believe that the right candidate has the potential to grow into more senior management positions within the company.
Please click Apply Now to start the process.
If you have any questions, please contact Bilall Yunus at bilall.yunus@hilti.com
We look forward to hearing from you!
