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The Assistant Manager - Transportation role involves managing Pan-India productivity KPIs for customer pick-ups/deliveries and stock transfers, ensuring transport quality and carrier reliability, while driving continuous improvement and business process enhancements through data-driven insights. Responsibilities include handling escalations and complaints, POD/cheque reconciliations, legal compliance (e.g., E-way bill), trend reporting, network reviews, and custom solutions, alongside leading a team of 3+ by fostering ownership and mentoring for efficiency.
What You'll do
- Centrally manages productivity KPIs for the Customer Pick-ups and Deliveries from/at customer sites and Stock Transfer between Hilti Locations
- Ensuring transport quality and controlling of delivery performance (Carrier Reliability). Active control for customer deliveries, Distribution centres & Hilti Centre replenishment
- Track and drive for continuous improvement across all defined Goals/KPI/metrics
- Business Process Improvement (BPM) across Supply Chain Processes
- Deep dive into key areas to arrive at actionable insights with an intense data driven approach
- Responsible for Pan-India escalations from Sales/other teams related to Pick-up/deliveries or other related issues through coordination with carrier partners and internal Teams
- Provide inputs to Regional/Central Teams on current trend/issues in region
- Be a key participant in network review and capacity assessment exercises
- Timely resolution of customer complaints (Service Requests) through coordination with CCH (Customer Complaint Handling Team), carriers and internal teams
- Implement solutions for specific customer needs (job-site delivery, same-day, etc.)
- Ensure Legal Compliance such as E-way bill part B etc.
- Responsible for Proof of Delivery reconciliation across all delivery legs
- Responsible for Cheque reconciliation with carriers and finance team
- Participate in Monthly review meetings with carriers
- People manager leading a team of 3+ members
- Build a culture of ownership and empowerment within Team
- Develop, mentor and motivate the team for better efficiency and best results.
What You’ll Bring
'-MBA from Tier 1/2 institutes
-2-3 Experience in Supply Chain- (preferably Transportation & Logistics) /Project Management.
-Knowledge of IT including SAP and Microsoft Office
-Must be able to work independently and as well as a team player
-Strong analytical, conceptualization and problem-solving skills
-Process Excellent communication and interpersonal skills
-High sense of accountability and ownership; Self-motivated
What’s In It for You
Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 19th amongst India’s Best Workplaces and 4th Among Asia’s Best Workplaces by Great Place to Work Institute® . Hilti India has also been recognized as one the Best Workplaces for Women and Best Workplaces for Millennials in 2024 by GPTW®.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
