What's the role?
Manage all tool service relevant tasks within TTM (Time To Market) projects in the service region (HNA). Lead a high level of quality within the tool repair process while controlling costs (COGS & OPEX). Develop programs to ensure consistent, continual training of all repair technicians to achieve a high level of competence and repair standard execution in the service region.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- This position will be able to sit in Harrisburg, Irving, or Montreal.
- Support global TTM projects with technical input from the regional service area
- Manage the introduction of new tools to ensure the Tool Service Centers (TSCs) are equipped to service
- Global and local Workbench Summit participation to develop and support global repair standards
- Manage implementation within region (W1) of repair standards
- Interface between global Tool Services Engineering and regional TSCs on technical repair topics
- Analyze quality and cost repair data, identify opportunities for improvement, and implement actions
- Point of contact for quality sensing, tool product complaints, early warning system for INPs
- Master trainer for the regional tool service area including developing and executing training concepts
- Define and drive implementation of actions to ensure best economical repair by balancing quality, COGS, and repair time
- Works closely with the Regional Process Manager to update and maintain an efficient workbench set-up
- Works closely with the spare parts material managers to ensure appropriate level of parts inventory to deliver consistent, high levels of service for our customers while minimizing obsolescence
- Additional duties as assigned
Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- Bachelor’s degree in engineering required (specifically electrical or mechanical)
- 3 years of experience performing mechanical or electrical repairs preferred
- In-depth knowledge of all technical repair issues
- Has solid understanding of the TTM process and the introduction of new products (tools)
- Strong understanding of repair processes and quality management
- Strong conceptual competence and organizational skills
- Understand organizational needs based on customer requirements
- Basic knowledge of Hilti tool applications
- Ability to identify problems, perform root cause analysis and define/implement sustainable solutions
- Strong communication skills (written and verbal)
- Ability to work with others; accept and listen to input
Why should you apply?
Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
