What's the role
As a Transport Manager, you will be responsible for ensuring the efficiency, quality, and compliance of transport processes in line with Hilti’s standards.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
The role involves managing and executing all transport processes in Belux, ensuring compliance with Hilti’s commitments to its end customers while aligning with Global, Regional, and Local strategies.
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We conduct a uniquely thorough people review process, focusing on performance and strengths - unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
What do we offer?
You will be part of the Customer Experience team, where you can count on your direct colleagues to guide, help and support you where needed. You will see them a couple of times a week at the office, the rest of the time digitally during homeworking days. Your team leader will also be there to support you in your development and to be successful. You will have regular 1-1 discussions to re-align objectives and find solutions to ongoing topics.
We will also provide personal, material and financial support:
- Regular individual and team meetings , as well as a yearly personal development discussion
- Horizontal and vertical growth opportunities
- International exposure through projects
- Work-life flexibility with 2 homeworking days and flexible hours
- A market value salary based on a 38-hour work week, as well as a collective and individual yearly bonus
- A generous salary package : company car, group and hospitalisation insurance, net representation fees, meal vouchers, extensive Cafeteria Plan, work laptop, and smartphone with a subscription
- 20 days of legal holidays with 5 extra Hilti days
What you need is:
- Minimum bacherlor's degree is required (Business Administration, Economics, Industrial Engineering)
- Strong negotiation competences and stakeholder management skills.
- A passion for Transport and relevant working experience in Logistics and/or Transportation
- Knowledgeable and analytical with good reporting skills – you have the ability to quickly develop a good understanding of processes and workflows.
- Proficiency in English at fluent/professional level, plus either Dutch or French. German is desirable
Your key responsibilities
As a Transport Manager at Hilti Belux, your key responsibilities include:
- Transport Operations & Vendor Management
- Oversee transport operations, including vendor management and pick-ups, to guarantee efficiency and service quality.
- Implement and monitor KPIs aligned with company strategies.
- Lead follow-up meetings to identify root causes and drive continuous improvement using the LEAN methodology.
- Act as the right hand of the Head of CX Operations for transport-related topics.
- Invoice Validation & Cost Control
- Manage internal requests for transport exception s, ensuring proper approval and handling.
- Review of compliance with transport service levels, analysis of KPIs and deviations, establishment of specific action plans. Monitoring global transport policies and implementation at local level
- Supplier Management & Process Development
- Ensure transportation providers meet service expectations and negotiate competitive pricing.
- Define new processes in collaboration with internal departments (Customer Service, Warehouse, Finance, etc.).
- Participation in regional/global meetings
- Run & review the ICS controls related to transportation
