What's the role?
If you're ready to develop your career at a Global Company, renowned for our performing and caring culture, this is the job for you!
Reporting to the Customer Service Team Leader, your new role as a Customer Service Representative (Non-Voice) will see you taking ownership of our customer experience by providing seamless customer service while supporting process improvements.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The Customer Service & Sales Representative (Non-Voice) is responsible for:
- Creating a market leading customer experience
- Provide high quality customer service
- Professional management of Inbound Customer contacts via email & messaging
- Targeted sales growth of service differentiators
- Drive and promote process efficiencies within the Customer Service team
- Participate pro-actively in teamwork, meetings and training sessions, together with full participation in individual professional development and skill building sessions
Hilti ranked 5th in the World's Best Workplaces for 2024!
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- Exceptional customer service skills and focus
- A self-starter mindset with motivation to drive and achieve results
- Ability to work independently & in a team
- High learning agility and drive for self-development
- A keen eye for detail and passion for problem solving
- The ability to effectively and proactively develop customer relationships
- Experience using SAP or other CRM platforms
- Ability to work earlier hours to align with Australian time zones
Why should you apply?
We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next. Interested? Apply ASAP and we'll review applications as they come in!