What's the role?

We are seeking an energetic and capable IT Operations Engineer for our Integrated Operations Center. The role involves job automation, incident de-escalation, critical IT services monitoring, and other IT Operations activities across SAP and other platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

What You'll do

As IT Operations Engineer (SAP), you will be involved in the following:

IT Operations: As part of a team consisting of internal and external teams, you will manage and maintain both SAP and other systems to ensure high availability, performance, and reliability. This encompasses User Administration, Event Management, Incident Management, Request Management, Release Management, Change Management, and importantly, Major Incident Management and IT Crisis Management.

Stakeholder Management: Act as a spokesperson for the IT Operations team, liaising with various teams in delivering IT operations tasks.

Technical Expertise: Diagnose and resolve complex technical issues to minimize disruptions to business operations.

Project Involvement:
Participate in projects either as a member or project manager, ensuring timely delivery and adherence to quality standards.

Vendor Management: Oversee and guide external managed services teams and IT product vendors to meet expectations.

Solution Ownership:
Maintain and enhance solutions to ensure they meet business needs and performance standards.

What You’ll Bring

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

Bachelor’s or Master’s degree in IT, Computer Science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.0

At least 3 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and vendor management experiences.

High proficiency and practical experience in SAP systems.

Major incident management experience is a must.

Job scheduling experience is an added advantage

Disaster Recovery knowledge is an added advantage

Strong verbal and written communication skills, with the ability to effectively manage stakeholders.
Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours.

What’s In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

A caring and performance-oriented culture.
A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Click on the link to know more <a href="https://careers.hilti.group/en/where-we-are/kuala-lumpur-malaysia/">Kuala Lumpur | Hilti Careers</a>

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Join us in making construction better.
Apply now.

Learn more about us: <a href="https://careers.hilti.group/en">https://careers.hilti.group/en</a>
Learn more about our recruitment process: <a href="https://careers.hilti.group/en/candidate-interview-preparation/">https://careers.hilti.group/en/candidate-interview-preparation/</a>

IT Operations Engineer