Empower customers with expert advice and seamless service
The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customers' needs to ensure the successful achievement of the company objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.
What You'll do
1. Well-equipped as the expert of ON!Track service and Fleet Management to understand software & hardware requirement, conduct initial assessment of customer office & warehouse setting, pitch to customers of all levels with the asset management analysis and capable to guide internal sales team in the 8-step journey from raising the top management level’s interest to customer care phase
2. Work closely with sales, sales manager, Implementation & Care Specialist (ICS) and service manager to define a list of potential customers for ON!Track and Fleet management service by leveraging existing customer relationship.
3. Lead the end-to-end selling cycle of ON!Track service and Fleet Management from customer acquisition, service implementation and retaining the customers as well as training to customers
4. Continue the momentum in driving ON!Track service after initial success to ensure we achieve long term and sustainable growth by going beyond the current customer pool
What You’ll Bring
1. Bachelor of Engineering from a reputable University
2. At least 3 year of sales experience or equivalent customer facing experience in the construction industry
3. Demonstrated work experience in solution and consultative selling especially in asset management Service, with proven tangible end result.
4. Capable in working in cross-functional team environment (eg. Sales, marketing, external vendor)
5. Highly proficient in both written and verbal English
6. Highly motivated, self-starter; capable of working independently
7. Ability to develop a systematic analysis report and present it professionally to the top management level
8. A great communication skills with the customers especially to High-level Management Team
9. Valid driving license
What’s In It for You
We’ll give you everything you need to excel in your role, including your own van full of tools and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll give you lots of responsibility, including your own portfolio of customers, and these might be trades experts, project managers or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivalled training, development and career opportunities as soon as you’re ready for the next challenge.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
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