About the Role
As a Hilti Store Representative, you will take ownership of our Ipswich Hilti Store, creating an outstanding customer experience while supporting business growth and operational excellence.
This is a unique opportunity to run the store with a high degree of autonomy, taking responsibility for day-to-day operations, customer relationships, store performance, and stock management. While you'll work closely with colleagues across sales, customer service, and repair services, you will be responsible for running the store independently and ensuring every customer leaves with the right solution for their needs.
Through product demonstrations, relationship building, and proactive customer engagement, you'll become a trusted partner to local tradespeople, contractors, and businesses, helping them improve productivity through our market-leading tools, software, and services.
Location: Ipswich Hilti Store
What You'll do
Take ownership of the day-to-day running of the Hilti Store, ensuring an excellent customer experience and smooth operational performance
Deliver exceptional customer service through consultations, product recommendations, and hands-on demonstrations of Hilti products and services
Build and develop strong relationships with both existing and new customers, creating a positive and professional store experience
Proactively reach out to local customers through outbound calls and courtesy follow-ups, identifying opportunities to support their needs and drive engagement with the Hilti Store
Manage store operations, including order processing, incoming goods, acceptance of repairs, inventory management, and cash administration
Work closely with field-based sales teams, repair workshops, Customer Services, and Credit Services to ensure a seamless customer experience
Stay informed on Hilti products, services, and business initiatives to provide relevant and value-added support to customers
What You’ll Bring
Experience within a trade counter, builders’ merchant, electrical wholesale, tool hire, industrial distribution, or customer-facing sales environment
Previous responsibility for supporting the day-to-day operation of a branch, counter, store, or customer service environment
A passion for delivering exceptional customer service and building long-term customer relationships
Confidence engaging with trade professionals, contractors, and business owners
Strong commercial awareness, with the ability to identify opportunities and support sales growth
Excellent organisational skills and the ability to manage multiple priorities independently
A proactive and solution-focused approach to customer needs and problem solving
A natural sense of drive, curiosity, and motivation to learn, develop, and grow
What’s In It for You
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
Competitive salary and performance bonus
Genuine career progression opportunities, with more than 80% of leadership roles filled internally
Extensive onboarding and training programme
33 days holiday (including Bank Holidays), plus the opportunity to buy additional leave
Private healthcare, life insurance, and wellbeing support
6% pension contribution
Paid leave to support charitable projects
Hilti Benefits Box, including lifestyle discounts, cashback offers, and cycle-to-work options
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do.
Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team).
Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback.
Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2–3 weeks (on average) regardless of outcome.
We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.
