Credit Control & Collection Analyst(hybrid)

The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments.

This role is focused on driving effective credit and collection operations while supporting the overall financial health of the business and maintaining positive customer relationships. The position plays a key role in managing commercial risk, improving cash flow, and ensuring transparency across financial processes through close collaboration with internal stakeholders across Sales, Marketing, Finance, and leadership teams.

What You'll do

• Support development of policies which follow customer service best practices but also ensures timely payments from the customers.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members
• Responsible to provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.
• Support in payment plans negotiation with consumers to ensure bad debts are reduced. Such negotiations should be firm but fair without damaging the relationship
• Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business
• Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.
• Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems.
• Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders.
• Good understanding of C&C (Credit & Collection) KPIs and Targets and ability to define possible actions.
• Identify and leverage opportunities to improve processes within the MO by using best practices from the region or global level
• Provide daily administrative support to departments and support/backup the Finance function, including tasks and projects.

What You’ll Bring

• Diploma or degree in Finance / Accounting or Business Administration or related field.
• At least 2 years of experience in Credit Control & Collection is preferred.
• Proficiency in English.
• Strong in Microsoft Office applications, experienced in SAP is an absolute advantage.
• Strong communication and collaboration skills with customer-focus mindset is a must.
• Good business & financial understanding to assess market risks and come to balanced decisions.
• Critical thinking and decision making is needed.
• Analytical skillset to assess credit risk trends and change in risks behaviors.
• Positive attitude to problem solving, self-motivated, independent and a fast learner.

What’s In It for You

• Continuous investment in employee development across functions, geographies, and expert career paths.
• Access to diverse trainings and promotion opportunities tailored to individual strengths.
• Clear success criteria with jointly defined business and development goals.
• Ongoing feedback, reviews, and coaching with team leaders.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.