What's the role?
We are looking for a After Market Services leader to lead our Tool Service Centre (TSC) in Seven Hills. The After Market Services Manager is responsible for managing the Tool Service Centre by implementing strategy to deliver best in class tool service with efficient operations. The role involves driving a competitive tool service differentiation and fair repair pricing to build a strong value for money awareness to support tool sales growth.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Implement tool service strategy based on regional roadmap, as a change agent for the Tool Service Centre (TSC) Hilti Australia
- Deliver sustainable productivity (COGS, OPEX, freight) at defined end to end service levels (turnaround time, repair quality)
- Accountable to prepare and deliver Rolling Forecasts based on capacity/capabilities needs
- Drive & communicate a competitive tool service differentiation and fair repair pricing to build a strong value for money awareness to support tool sales growth
- Execute seamless customer experience through end-to-end services processes for all customers, including complaint handling and quality management
- Accountable for sustainable implementation of processes and repair standards and respective modifications in TSC
- Accountable & responsible for building, facility and equipment maintenance and supplier contracts
- Accountable for lean culture in the TSC and drive bottom-up continuous improvement mindset to achieve operational excellence
- Accountable for execution of legal, compliance, ICS and HSE standards in TSC
- Responsible for definition and execution of contingency & crisis plans
- Responsible for hiring and developing a high performing team in the TSC with a strong customer orientation
Hilti ranked 5th in the World's Best Workplaces for 2024!
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- Bachelors in Technology and/or Engineering
- MBA preferred
- Minimum 5 years of work experience
- Sales leadership or product marketing experience
- After Market Services experience
- Experience leading team leaders and technical/engineering/technician profiles
- Learning attitude and drive to excel & Grow
Why should you apply?
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are making construction better and building a better future for everyone, everywhere.
Here, work is more than just work. It's about solutions, aspirations, impact, inclusion, empowerment, careers made real!
Let's drive impact together.
Apply asap, as we'll review applications as they come through.
