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IT Business Analyst - Order to Cash (OTC)

What's the role?

You will be involved as a part of our global solution called “Serrala FS2Autobank and SmartEye” which is fully integrated with our SAP ERP S/4HANA system and where state-of-the-art technologies are used, such as Artificial Intelligence (AI) and Machine Learning (ML) modeling. You will work closely with IT Product Owners as well as having a 1:1 counterpart from the Finance Business team for roadmap/project/strategy planning. We are a truly Global Team where we collaborate with the Global Business Teams on 5 major topics (Innovation, Compliance, Operation Excellence, Digitalization and Automation). We are focusing to bring the user centric as well as customer centric approach to another level and develop or implement advanced tools and services for our finance business across the world. Not only operational, but you will also be involved in steering and driving continuous improvement initiatives such as Lockbox, Bill of Exchange (BOE) and Cash Management.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.

What does the role involve?

As an IT Business Analyst in the OTC Area, you will learn about the business processes and support the design, development, testing and implementation of solutions in our ERP system (SAP S/4HANA and Business ByDesign) or interact with our multiple third-party applications. Simultaneously, you will be involved in defining the processes together with business, developing system requirements, designing, prototyping, testing custom technology solutions, and supporting system implementation to maximize efficiency for a business model. You will be working primarily with our SAP S/4HANA system and on the integration between S/4HANA with 3 rd party tool such as Serrala FS2Autobank and various financial topics such as Business Partner, Payment Cards etc. On top of the projects, you will be actively working on supporting daily operational topics via our ticketing platform (ServiceNow – Requests / Incidents). You will work closely with highly competent team members within FICO IT to provide solutions to our business.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
You will be part of a global and diverse team located in Kuala Lumpur, Malaysia. You will be actively working with IT colleagues in other strategic IT locations (Buchs - Switzerland and Plano/Tulsa – USA) and with our business stakeholders around the world. We live Diversity and Inclusion. We develop and manage our team members based on trust and empowerment. Our values are integrity, courage, teamwork and commitment

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.
Our IT team works in close collaboration with its business stakeholders and each area is driving and supporting each other for a genuine successful outcome. You will have the opportunity to learn our processes, be part of a project and contribute to the overall success of it, drive improvements and get experience in the exciting finance world. You will be part of a global team and learn what it means to be part of the Hilti family.

What you need is:


  • Minimum Bachelor’s degree in Information Technology, Computer Science, or any other relevant education.
  • Minimum of 1-3 years of experience in SAP FICO modules in SAP ERP environment.
  • Basic understanding in SAP FICO Modules (Account Receivable (AR), Finance (FI), Account Payable (AP)) will be considered as beneficial in the role.
  • High willingness to learn SAP processes, integrations and interested in project management related tasks.
  • Good command of English (spoken and written), communication, and adapting skills in a multicultural environment.
  • Familiar with Atlassian (JIRA/Confluence), ServiceNow tools & any other collaboration tools.

Why should you apply?

Become a valuable member of our highly professional and international team of IT experts and tackle the challenges of a global multinational company using the latest technologies. You will have the freedom to act in the responsible area and will have career prospects in a dynamic environment with excellent opportunities to develop yourself to higher levels and wider range of knowledge. We have a clearly defined career development track for every individual employee and an excellent team who are duly rewarded by performance.


Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

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Looking forward to hearing from you!

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