What's the role?
The Logistics Care Specialist plays a vital role in Tier 2 logistics support by proactively resolving fulfillment challenges and driving a superior customer experience. This position serves as a key contact for customer-facing teams, offering timely solutions to logistics-related inquiries. Core responsibilities include identifying potential delivery issues, ensuring order and material visibility, and facilitating communication with essential logistics functions such as transportation, materials management, and warehousing.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Enhance customer delivery satisfaction by providing transparent updates on outbound shipments and order status.
- Proactively resolve fulfillment challenges by analyzing stock availability, consolidating shipments, and expediting delivery when appropriate.
- Troubleshoot open orders for holds, material availability, and routing issues, while providing transparency to ensure timely release to distribution centers for shipment.
- Utilize database tools to document actions taken and identify patterns in potential order failures.
- Build strong partnerships with core logistics functions, including materials management, transportation, and warehousing.
- Foster trust with field sales teams to improve productivity and reduce non-value-added inquiries.
- Process scrap requests for Hilti Stores in accordance with established procedures.
- Respond to incoming phone calls and emails promptly and professionally, providing clear and empathetic communication.
- Apply LEAN principles to streamline workflows, enhance service quality, and optimize processes that contribute to an improved customer experience.
- Collaborate cross-functionally to streamline operations and drive operational excellence.
- Perform additional duties as assigned to support team and organizational goals.
Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- High School Diploma/GED required
- Associates Degree, preferred
- Minimum two (2) years’ experience, preferred
- Solid knowledge of SAP systems – APO & R3
- Functional knowledge of logistics processes
- Solid knowledge of related business processes and stakeholder management
- Excellent interpersonal and customer service skills
- Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
- Good communication, organization, and analytical skills
- Detail oriented and able to handle multiple responsibilities and make decisions
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
