What's the role?
The Premium Tool Project Manager is responsible for leading strategic and operational projects to support long-term
success of the Premium Tool Pool (PTP) Program in Hilt North America. Premium Tool Premium includes our Tools on Demand, Use on Demand, and Loaner Service for fleet customers. This position is responsible for planning and managing projects. The
role involves identifying opportunities for improvements and strategic potential; structuring complex tasks into manageable work packages; creating project plans; and setting up and leading project teams to defined targets according to schedule, budget and scope. This position will work in coordination with the Premium Tool Pool Regional Team, the local Premium Tool Pool teams, Tool Service Center (TSC) Managers and Team Leads, as well as other functions such as Marketing or Customer Tool Service, locally & globally, and communicates to the Premium Tool Pool Community, as well as the After Market Service community at all levels.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Define & prioritize projects: formulate problem statement, project goals and success measures, project scope and required resources.
- Plan projects: Structure complex tasks into manageable work packages, create realistic project plans with accurately estimated timelines and resources, build project teams and gain sponsor commitment.
- Manage projects:
- Lead and engage cross-functional team members.
- Think in scenarios, create options and have plan B’s.
- Prioritize and understand trade-offs.
- Take calculated risks; manage and mitigate them.
- Work with various partners and stakeholders like repair centers, markets, sales, finance.
- Track, steer and do task management.
- Getting tasks done: Guide team/stakeholders through complicated matters and derive conclusions in the best interest of the company.
- Present results and get buy-in from stakeholders.
- Responsible for partnering with all Premium Tool Pool stakeholders to ensure that the Premium Tool Pool program positively contributes to the fleet value proposition and the overall customer experience.
- Collaborate with Global Premium Tool Pool stakeholder & contributors in other Hubs & Market Organizations.
- Understand & be close to Premium Tool Pool operations and business with close collaboration with the Tool Service Center, Marketing and Sales, including collecting feedback, requirements, analyzing & managing customer complaints, and supporting Regional Premium Tool Pool team.
- Additional duties as assigned.
Last year, 89.2% of all first-year hires stayed with the organization.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- Bachelor’s degree in business, Engineering or Construction Management, required.
- Master’s degree, preferred.
- Minimum two (2) years’ experience in:
- Marketing, sales and/or operations (e.g., Premium Tool Pool / After Market Services / Operations), required.
- Project management roles, preferred.
- Project management skills, including:
- Getting things done to deliver project targets on time, in budget, at quality, and in full.
- Team management skills to engage and motivate cross-functional team members to get the best out of project teams.
- Prioritizing and understanding trade-offs to focus on what matters most to channel effort and resources where needed most.
- Courage and competence to take calculated risks, managing and mitigating risks, courage to proactively escalate issues when needed.
- Mastery of project management tools, processes and systems, for time/ cost planning and tracking, task management, and risk assessment to manage projects effectively.
- Excellent communication and presentation skills to inform and manage relevant stakeholders.
- Affinity for operations, marketing, sales, process and quality topics to facilitate cross-functional project
- teams.
- Experience in MS Office including PowerPoint and Excel, required.
- Experience with SAP and data analysis, preferred.
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
