What's the role?
The purpose of the role is to provide process management support into continuous improvement initiatives, programs, training, and projects within the organization through the execution of operational excellence and use of Six Sigma and Lean methodologies.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to provide process management support into continuous improvement initiatives, programs, training, and projects within the organization through the execution of operational excellence and use of Six Sigma and Lean methodologies.
- Create, communicate, and execute operational and continuous improvement plans for tool services (Fleet Management, Lifetime Tool Service, ON!Track, Hilti Connect).
- Serve as the system and process expert (primarily SAP) with respect to all tool services.
- Execute fleet management operations (contracts process management, contracts maintenance and extensions, pricing updates etc.) in partnership with competency center in customer service.
- Roll out (assessment, planning, training and testing) new system functionalities and improvements to all functions with respect to tool services.
- Report and analytics generation of business results for tool services, in support of Product Manager of Tool Services.
- Prioritize and execute process improvement requirements in partnership with Product Manager of Tool Services and global/regional counterparts.
- Functions to support and coordinate include: Sales Channels, Finance, Logistics, Tool Service, and Marketing.
We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
What do we offer?
- 10 days of special leave, 3 days of paid personal leave and 5 days of full-pay sick leave for new regular employees (according to the proportion of current year's employment)
- Enjoy three holidays and birthday gifts
- In addition to labor and health insurance, the company fully covers the cost of group insurance (including employees and their spouses and children)
- Health checkup plan
- Hospitalization subsidy for wedding, funeral and celebration
- High amount of employee referral bonus scheme
- Excellent bonus system and company car system for business departments
What you need is:
- Degree holder with at least 2 years of relevant experience on process management, customer servicing or leasing fields, with passion in operation excellence.
- Good understanding of business strategies with strong service mindset and orientation.
- Excellent conceptual skills and analytical thinking with ability in developing innovative solutions.
- Detailed-oriented with process and system thinking and problem-solving skills.
- High influencing skills in gaining commitment from people under a matrix environment.
- People oriented with drives to develop strong and sustainable relationships with both internal and external customers.
- Good interpersonal skills and communication skills, open for feedback and suggestions.
- Effective time management and task prioritization. Result-oriented and able to meet deadlines.
- Work independently and self-driven, with positive thinking and a can-do attitude.
- High proficiency in English (spoken and written.
- Strong knowledge of SAP, CRM, Microsoft office applications including Excel and PowerPoint.
- Applicant with high ambition and potential to excel and develop a long term career at Hilti.
Why should you apply?
We have an excellent mix of people. So, if you’ve never worked in engineering or supplier, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.