Fulfillment Manager

What's the role?

The Fulfilment Manager is responsible for directing and managing the logistics and distribution network in various regions. This position develops and implements strategies to achieve key supply chain goals in supporting the business to meet customer expectations and achieve expected operational service and cost results.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

•  Lead, develop, coach, and interface with Logistics Team Members to ensure Market Organization business needs are met within the framework of the logistics strategy
• Provide local leadership on behalf of the Hilti North America Logistics Team to develop and implement a reliable distribution and last mile execution balancing Hilti North America's logistics and sales strategies and priorities
• Develop and implement communications to achieve continual improvement of logistics execution supporting customer engagement and Hilti North America's Logistics/Market Organization's profitability targets
• Define and develop the interface between the Market Organization and the warehouse, transportation, and materials management teams to ensure productivity and service needs are met
• Define and develop service standards to the customer based on customer needs for all divisions in Market Organization
• Develop and direct local team resources according to defined interfaces and sales trends, including working with local Division Managers to establish appropriate targeting to drive operational effectiveness
• Direct effective communications and teamwork within and between departments
• Challenge and develop operational and supply concepts across functional silos (sales and logistics)
• Build and maintain networks internally and externally, e.g. professional associations, to identify industry trends and best practices and lead interface with Market Organization's customer executives for logistics related matters in support of Market Organization's Division Managers
• Additional duties, upon request

Hilti North America has been consecutively recognized in Selling Power’s Top 50 Companies to Sell For in the last 18 years, coming in at #6 in 2023.

What do we offer?

In addition to a competitive base salary, we offer a robust benefits package including;

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

What you need is:

• Technical/Business Administration Bachelor’s Degree required; MBA preferred
• Strong supply chain and third-party logistics provider experience, distribution and transportation network knowledge, and commercial competence to support customer engagement
• Demonstrated strong leadership skills specifically in the areas of collaboration/teamwork at senior levels
• Strong communication and presentation skills with executive level audiences
• Demonstrated consultative influencing and negotiation skills both internally and externally to logistics
• Ability to manage operational and strategic aspects concurrently balancing sales and logistics for overall business value creation
• Strong analytical skills and the ability to distinguish business impact and prioritization at strategic level
• Project management – ability to construct and drive implementation of work-plans cross functionally
• Experience in leading a large team through both direct and indirect reporting relationships
• Ability to relate to and coach team members from base market level up through and including Division Managers and drive alignment through understanding and knowledge of the audience

Who should apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location

Working Conditions:
Primarily normal office conditions with some exposure to warehouse conditions.
Domestic & International travel, required Adverse Working Conditions:

• Erratic temperature control (hot in summer, cold in winter)
• Workshop environment is subject to hear, cold, noise, dust and other particles
• Operation of large equipment and machinery (i.e. production machines and forklifts)