Join a high-performing finance team where customer service and commercial decision-making go hand in hand
At Hilti, we're committed to delivering an exceptional customer experience while supporting the financial health of our business. As a Credit Controller, you will play a critical role in managing customer accounts, reducing outstanding debt, and ensuring our credit processes support both business performance and customer satisfaction.
This role is ideal for someone who enjoys building relationships, solving problems, and balancing commercial outcomes with excellent customer service in a fast-paced environment.
What You'll do
- Manage and follow up overdue customer accounts to minimise Days Sales Outstanding (DSO) and outstanding Accounts Receivable.
- Review and release credit-held orders by investigating customer creditworthiness and making decisions in line with company credit policies.
- Handle customer account enquiries promptly and professionally via phone and email.
- Maintain and reconcile debtor ledgers, including unapplied payments, on-account transactions, and negative balances.
- Record collection activities and customer correspondence accurately within SAP.
- Partner closely with Sales, Customer Service, and other internal stakeholders to support customer outcomes and business objectives.
- Analyse reports and provide insights as required by the Credit Manager.
- Contribute to continuous improvement initiatives and support department projects when required.
- Champion workplace safety by adhering to Hilti's health and safety policies and procedures.
What You’ll Bring
- Previous experience in credit control, collections, accounts receivable, or a related finance function.
- Strong customer service and relationship management skills.
- Excellent communication skills, with confidence handling customer conversations regarding payments and account management.
- High attention to detail and the ability to maintain accurate financial records.
- Experience using Microsoft Office and ERP systems such as SAP.
- A proactive mindset with strong problem-solving and organisational skills.
- The ability to work collaboratively across teams and build strong internal relationships.
- A commitment to continuous improvement and finding more efficient ways of working.
- Alignment with Hilti's values of Teamwork, Integrity, Courage, and Commitment.
What’s In It for You
- Join a global employer consistently recognised as a Great Place to Work.
- Work within a supportive and collaborative finance team where your contributions make a real impact.
- Access ongoing learning, development, and career growth opportunities.
- Be part of a values-driven culture that prioritises teamwork, innovation, and customer focus.
- Enjoy a role that offers variety, stakeholder engagement, and opportunities to improve business outcomes.
- Contribute to a company committed to creating a safe, inclusive, and high-performing workplace
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
