Relationships That Drive Results. Success That Lasts.
The Inside Sales Account Manager serves as the primary connection between Hilti and its customers, responsible for creating, maintaining, and expanding a loyal customer base. This role focuses on consultative selling over the phone, leveraging business plans and territory management to identify opportunities and close gaps in customer purchasing habits. You will collaborate with internal teams to ensure seamless service, strengthen market share, and deliver exceptional customer experiences. Success in this position requires strong communication skills, strategic planning, and the ability to influence decision-makers within the construction and industrial sectors.
What You'll do
- Make over the phone sales growing a loyal customer base while strengthening the company’s position or market share within the territory
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
- Demonstrate consultative selling; convince customers that they have a need for a product or service
- Discuss Hilti products and services over the phone with customers
- Identify the key roles within target companies and understand their responsibilities and needs; obtain contacts with decision makers at construction/ industrial companies
- Create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
- Collaborate with a variety of departments to be a successful account manager
- Participate in construction industry trade organizations to build relationships and network of contacts
What You’ll Bring
- Bachelor’s degree preferred or equivalent work experience
- Three (3) years prior experience in sales working directly with customers preferred (either over phone or face-to-face)
- Excellent communication and interpersonal skills with fluent Latvian and good knowledge of English
- Some experience with reading and understanding construction documents preferred
- Previous experience of preparing professional sales presentations and quotes for customers
- Demonstrated aptitude of cold-calling skills over the phone to customers required
- Ability to thrive both independently and in a team environment
- Demonstrated ability to develop engaged customer relationships & implement strategic concepts
- Excellent time management skills
- Must be persuasive, sales driven, customer focused, and a team player
- Must be able to build prospects and business relationships
- Proficient computer skills including MS Office Suite and smartphones
What’s In It for You
- Comprehensive onboarding and ongoing training to support your success
- Strong development opportunities with the chance to expand your role and grow within the business
- Bonus structure tied to performance
- 3-level benefit package offering additional support and flexibility
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
