IT Operations Engineer

What's the role?

We are seeking an energetic and capable IT Operations Engineer for our Integrated Operations Center. The role involves job automation, incident de-escalation, critical IT services monitoring, and other IT Operations activities across SAP and other platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

Who is Hilti?

Join Hilti – A Great Place to Work 2024 & ranked as Asia’s 4th Best Workplaces.

At Hilti, innovation drives everything we do. We’re committed to improving productivity, safety, and sustainability in the global construction industry and beyond. Our strong customer relationships help us create solutions that truly build a better future. With over 120 locations worldwide, we take pride in fostering a deep sense of belonging that extends into our lives and homes.

At Hilti Asia IT Services, we’re at the forefront of digital transformation in construction, aligned with our mission of Making Construction Better. As the IT backbone of Hilti, we empower over 34,000 employees across 120+ countries, delivering cutting-edge solutions to enhance productivity globally.

Based in Malaysia, we collaborate with global teams, utilizing the latest technologies in software development, analytics, IT infrastructure, and design engineering to drive transformative initiatives.

Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day.

Come be a part of our journey and make a lasting impact!

What does the role involve?

As IT Operations Engineer (SAP), you will be involved in the following:

• IT Operations: As part of a team consisting of internal and external teams, you will manage and maintain both SAP and other systems to ensure high availability, performance, and reliability. This encompasses User Administration, Event Management, Incident Management, Request Management, Release Management, Change Management, and importantly, Major Incident Management and IT Crisis Management.

• Stakeholder Management: Act as a spokesperson for the IT Operations team, liaising with various teams in delivering IT operations tasks.

• Technical Expertise: Diagnose and resolve complex technical issues to minimize disruptions to business operations.

• Project Involvement:
  Participate in projects either as a member or project manager, ensuring timely delivery and adherence to quality standards.

• Vendor Management: Oversee and guide external managed services teams and IT product vendors to meet expectations.

• Solution Ownership:
  Maintain and enhance solutions to ensure they meet business needs and performance standards.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Click on the link to know more https://careers.hilti.group/en/where-we-are/kuala-lumpur-malaysia/

What you need is:

• Bachelor’s or Master’s degree in IT, Computer Science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.0

• At least 3 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and vendor management experiences.

• Major incident management experience is a must.

• Job scheduling experience is an added advantage

• Disaster Recovery knowledge is an added advantage

• Strong verbal and written communication skills, with the ability to effectively manage stakeholders.
• Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours.

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data-driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.
We offer: • Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics. • A chance to work with global teams on solutions that are shaping the future of construction. • Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape.
If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!

Interested for the role?

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

#JoinHiltiAsiaITServices
Looking forward to hearing from you!