IT Operations Engineer

What's the role?

We are seeking an energetic and capable IT Operations Engineer for our Integrated Operations Center. The role involves job automation, incident de-escalation, critical IT services monitoring, and other IT Operations activities across SAP and other platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner in productivity, safety, and sustainability, we provide innovative solutions that shape the buildings, roads, and infrastructure essential to daily life. At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day.

What does the role involve?

As IT Operations Engineer (SAP), you will be involved in the following:

• IT Operations: As part of a team consisting of internal and external teams, you will manage and maintain both SAP and other systems to ensure high availability, performance, and reliability. This encompasses User Administration, Event Management, Incident Management, Request Management, Release Management, Change Management, and importantly, Major Incident Management and IT Crisis Management.

• Stakeholder Management: Act as a spokesperson for the IT Operations team, liaising with various teams in delivering IT operations tasks.

• Technical Expertise: Diagnose and resolve complex technical issues to minimize disruptions to business operations.

• Project Involvement:
  Participate in projects either as a member or project manager, ensuring timely delivery and adherence to quality standards.

• Vendor Management: Oversee and guide external managed services teams and IT product vendors to meet expectations.

• Solution Ownership:
  Maintain and enhance solutions to ensure they meet business needs and performance standards.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer?

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Click on the link to know more Kuala Lumpur | Hilti Careers

What you need is:

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

• Bachelor’s or Master’s degree in IT, Computer Science or a related technical discipline to IT and/or Business Administration, with Cumulative Grade Point Average (CGPA) > 3.0

• At least 3 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems and vendor management experiences.

• Major incident management experience is a must.

• Job scheduling experience is an added advantage

• Disaster Recovery knowledge is an added advantage

• Strong verbal and written communication skills, with the ability to effectively manage stakeholders.
• Able to be on-call and lead as well as perform maintenance tasks on weekends (approximately once a month), ensuring continuous and efficient IT operations while balancing regular working hours.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms.

At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let's make construction better and build a better future for everyone, everywhere.

Join us in making construction better.
Apply now.

Learn more about us:  https://careers.hilti.group/en
Learn more about our recruitment process: https://careers.hilti.group/en/candidate-interview-preparation/