What's the role?
** We will also consider candidates based in Edmonton for this role **
The role of Inside Sales Account Managers are the direct link between Hilti and the customer. This position will be responsible for creating, maintaining, and growing the customer base. Consistently recognized by Selling Power Magazine as a top company to sell for, Hilti is a world-leading manufacturer and supplier of quality, innovative, and specialized tool and fastening systems for professional users in a variety of construction trades.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Make over the phone sales growing a loyal customer base within a designated trade & geographical area while strengthening the company’s position or market share within the territory
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
- Demonstrate consultative selling; convince customers that they have a need for a product or service
- Discuss Hilti products and services over the phone with customers
- Identify the key roles within target companies and understand their responsibilities and needs; obtain contacts with decision makers at construction/ industrial companies
- Create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
- Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)
- Care for and maintain company assets, e.g. laptop, and smart phone to minimize loss due to damage or loss
- Participate in construction industry trade organizations to build relationships and network of contacts
- Additional duties as assigned
For the past 19 years, Hilti North America has been consistently recognized in Selling Power’s Best Companies to Sell For.
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:
- Medical/Dental/Vision effective the first day of the month following employment
- Team member Only coverage premiums paid by Hilti
- Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
- Business Travel Accident paid by Hilti
- Basic Dependent Life Insurance paid by Hilti
- Option Life, AD&D, and Critical Illness for team member and dependents
- Short-term Disability paid by Hilti
- Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
- Generous Paid Time Off policy and holidays including two days to give back to your local community
- Paid parental leave, sabbaticals, military leave
- Education reimbursement
- Up to five days per year of back-up daycare
- Employee Assistance Program (EAP), company-paid wellness screenings
- Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate
What you need is:
- High School diploma or GED required (now known as the CAED - Canadian Adult Education Credential); Bachelor’s degree preferred or relevant work experience
- One (1) year prior experience in customer service and/or sales working directly with customers preferred (either over phone or face-to-face)
- Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying
- Some experience with reading and understanding construction documents preferred
- Previous experience of preparing professional sales presentations and quotes for customers
- Demonstrated aptitude of cold-calling skills over the phone to customers required
- Clear career progression with no more than 2 companies in the last 5 years
- Ability to thrive both independently and in a team environment
- Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts
- Excellent time management skills
- Must be persuasive, sales driven, customer focused, and a team player
- Must be able to build prospects and business relationships
- Proficient computer skills including MS Office Suite and smartphones
- Proficiency in SAP, CRM, Microsoft Office/access preferred
- Must maintain a professional business appearance in accordance with Hilti North America dress policy at all times
- Career advancement may require domestic and/or global mobility
Who should apply?
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.
Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
Working Conditions:
- Normal office conditions. 2 home office days per week allotted to Inside Sales Account Manager.
- <10% (domestic/international/both) travel, required.
- Steel toe boots required for training exercises; must observe and abide by any and all safety regulations as required by Hilti and Occupational Safety and Health Regulations (OSHA)
- Must be able to work in an office environment
