What's the role?
The Tool Services Specialist position executes operational processes required to deliver the After Market Services (AMS) service offering to Hilti’s customers. This is completed by supporting internal team members via phone and electronic communication, managing all aspects of tool repair and on-demand service that support Hilti industry leading services.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Develop and maintain an understanding of the AMS value proposition and offerings; coach team members to reach comprehension
- Based on direct email and phone requests from Hilti team members, handle the research, processing, and follow-up of activities related to AMS support to include:
- Tool repair order entry
- Tool service consultation
- On demand order entry
- On demand return process
- Tool warranty exchange
- Serial number updates and changes
- Quote clarification
- E commerce support
- Competitor tool trade in
- Direct customer contact tool repair and on demand services to promote AMS services to our customers and also enhance customer experience
- Support team members in AMS processes and execution
- Provide solutions for improving and/or streamlining AMS execution
- Other duties as needed or assigned
Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- High School/GED, required; bachelor’s degree, preferred
- Minimum one (1) year of experience in a sales or customer service role
- Proficiency in MS Office including PowerPoint, Excel, and Word
- Proficiency in SAP preferred
- Excellent organizational skills
- Strong verbal/written communication skills
- Demonstrated high level of attention to detail
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
