What's the role?
The Tool Fleet Management Generalist plays a crucial role in delivering Hilti’s Tool Fleet Management (TFM) services to customers and supporting our Lead 2030 Full Fleet strategy. This position involves supporting internal team members and customers through phone and electronic communication, approving contractual documents, and engaging directly with customers to provide comprehensive Tool Fleet Management services.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Develop and maintain an understanding of the Tool Fleet Management service value proposition and services, and coach other internal team members.
- Based on direct email and phone requests from customers and Hilti team members, handle the research, processing, and follow-up of activities related to Fleet Management after sales support to include:
- Setting up of customer Auto pricing and monitoring for proper approvals.
- Contract setup and administration.
- Return order processing.
- Ownership changes.
- Lost or stolen tool processing and invoicing.
- Contract pricing corrections to ensure correct customer pricing data.
- Contracts opt-outs processing and admin of legal documents.
- Customized invoicing set-up for customer invoicing requirements.
- Processing of Tool Exchanges when customer renews or collects.
- SAP tool collection.
- Responsible for sharing best practices and identifying opportunities for continuous improvements for fleet operations.
- Review and approve Tool Fleet Management (TFM) contracts.
- Manage Large Solution Orders (50+ tool bodies) from setting delivery expectations to the order being delivered an all steps in between.
- Utilize Fieldwire to communicate Large Solution Orders to all stakeholders.
- Handle Life Cycle Management tasks in Salesforce.
- Support team members in Tool Fleet Management processes and execution.
- Create custom solutions for specific customer’s needs.
- Other duties as needed or assigned.
We care for our society: With the initiative "16 hours for a better future", we promote real social commitment: Every employee in North America has two days of paid leave for charitable activities.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- High School/GED minimum; bachelor’s degree in business discipline preferred.
- Minimum 1 year of experience in a sales or customer service role.
- Proficiency in MS Office including PowerPoint, Excel, and Word.
- Proficiency in SAP preferred.
- Excellent organizational skills.
- Strong verbal/written communication skills.
- Demonstrated high level of attention to detail.
- Demonstrated learning agility.
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
