Build Better Processes. Deliver Better Customer Solutions.
The Make-to-Order (MTO) Process Expert oversees, governs, and continuously improves the end-to-end MTO process landscape to support efficient and reliable execution of customer projects and orders. You will help the MTO organization deliver customer-specific solutions that are accurately configured, planned, produced, and fulfilled while balancing operational efficiency, quality, optimization, performance, and customer satisfaction. You will collaborate cross-functionally with Sales, Operations, Product Modification, Engineering, Supply Chain, Quality, and other key stakeholders to standardize processes, resolve operational challenges, drive continuous improvement initiatives, and support scalable business growth.
What You'll do
What You’ll Do
Own and govern MTO operational processes and collaboration tools to ensure standardized, efficient, and scalable execution.
Support and optimize the end-to-end make-to-order workflow from customer request through production and delivery in collaboration with cross-functional stakeholders.
Develop, maintain, and improve standard operating procedures, workflows, governance frameworks, and process documentation.
Drive process harmonization across local, regional, and global teams, including systems and alignment with global large projects, while supporting business, customer, and regulatory requirements.
Identify process gaps, inefficiencies, and risks, and lead continuous improvement initiatives to enhance operational performance and execution quality.
Govern key performance indicators and related dashboards.
Ensure alignment between stakeholder requirements, operational capabilities, and business objectives.
Serve as the subject matter expert for Make-to-Order processes, collaborating with local and global process owners and key stakeholders as needed.
Support the implementation and integration of process standards within SAP, project management platforms, and other operational tools.
Act as a change manager by supporting new tools, facilitating workshops and training sessions, and driving user adoption.
Perform additional duties and responsibilities as assigned.
What You’ll Bring
What You’ll Bring
This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
Bachelor's degree required.
Minimum of five years of experience required, preferably in business excellence, quality, or project management.
Demonstrated ability to lead cross-functional stakeholders without direct authority.
Experience bringing multiple stakeholders together to initiate change and alignment across the organization.
Proven ability to influence cross-functional teams and understand how they interact.
Demonstrated experience with process documentation and continuous improvement methodologies.
Lean Explorer certification required; Lean Problem Solver (A3) certification or equivalent preferred.
Excellent time, operational, and change management skills.
Excellent written and verbal communication skills, including the ability to communicate complex situations to different audiences.
Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Experience with ERP systems; SAP experience preferred.
Working Conditions:
This role works across office conditions, manufacturing facilities, and construction job site conditions, with up to 10% domestic and international travel. Hardhat, safety vest, safety glasses, gloves, steel-toe boots, and long pants may be required for construction sites, manufacturing facilities, or test lab facilities. You must observe and follow all safety regulations required by Hilti, Canadian Occupational Health and Safety Regulations (COHSR), the Occupational Safety and Health Administration (OSHA), and contractors. The role requires the ability to lift and carry up to 65 pounds; ear protection and extended periods of standing may be required.
What’s In It for You
What's In It for You
You’ll join a top-ranked workplace with competitive compensation, bonus potential, and a comprehensive benefits package. We offer paid time off, paid family leave, educational reimbursement, 401(k) matching, and medical/dental/vision coverage. You’ll also have two paid days annually to give back to your local community.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
