Make Construction Better

As an Entrepreneurial Business Partner and member of the Global Spare Parts Supply Chain Leadership Team, shape the global spare parts supply chain strategy and translate it into measurable regional impact. Lead spare parts supply, material management, warehousing, and end-to-end transport across the Central Hub and assigned regions to improve the end-to-end repair journey through best-in-class spare parts availability. Build a resilient and flexible supply chain, optimize spare parts logistics to enable TSC productivity, and deliver ambitious all-in productivity and net working capital outcomes. Develop an engaged, self-sustaining organization and a sustainable pipeline of diverse operations talent while ensuring a safe and healthy working environment. Accelerate spare parts circularity at scale and advance sustainable transport and warehousing across E1, E2, E3, E4, and META.

What You'll do

Global strategy and business ownership: Act as a member of the Global Spare Parts Supply Chain Leadership Team, actively shape the global strategy and roadmap, and translate strategic priorities into measurable regional business impact. Own the spare parts supply and transport agenda for the Central Hub and assigned regions and lead cross-regional initiatives that strengthen the end-to-end repair journey.
Best-in-class availability and repair value: Own end-to-end material flows from Hilti AG (HAG/SDC) and Hilti Middle East (RDC Dubai) to the TSC network, ensuring best-in-class spare parts availability while balancing customer service, inventory, net working capital, obsolescence, and total logistics cost.
Process and performance governance: Act as Regional Process Owner for spare parts supply, material management, warehousing, and transport. Define policies, decision frameworks, performance routines, and improvement priorities in alignment with global standards, and steer execution and impact through MBR/QBR governance with TSC and SA management.
TSC productivity and operational excellence: Own the performance and continuous improvement of planning, purchasing, replenishment, inventory control, warehousing, distribution, returns, and transport processes. Optimize spare parts logistics to improve Tool Service Center productivity and the end-to-end repair journey.
Resilient and flexible network: Design and continuously develop a resilient spare parts supply chain with flexible warehousing and transport capabilities. Own route strategy, carrier performance and negotiations, capacity and capability planning, business continuity, and future network requirements for MEA TSCs and partners.
Product lifecycle and circularity: Ensure supply readiness for INPs, modifications, phase-outs, and circularity items across RDC and TSC locations based on input from RAMSE/OAE. Coordinate 30–70 product introductions and phase-outs per year, covering 500 to more than 1,500 material items alongside approximately 7,000 daily-consumption materials across 23 TSC locations, and enable spare parts circularity at scale.
Financial accountability: Own the relevant OPEX, replenishment freight, and capital budgets; deliver the agreed all-in productivity and global net working capital ambitions; allocate resources according to strategic business priorities; and sustain best-in-class spare parts availability within approved financial targets.
Safety, compliance, and resilience: Provide a safe and healthy working environment and ensure compliance with applicable legal, ICS, HSE, quality, and security standards at the RDC. Own the definition, maintenance, and execution of contingency and crisis-management plans.
Customer and stakeholder leadership: Translate internal and external customer needs into clear business priorities, own escalations related to spare parts supply and transport, and align AMS, SAH, BU, GLD, GLM, Regional Logistics, Finance, OAS leadership, TSCs, and other relevant stakeholders behind common strategic outcomes.
Transformation and sustainability: Sponsor and lead major global and regional initiatives, establish clear outcomes and governance, leverage relevant technologies and data, and deliver sustainable business improvements. Advance the sustainability of transport and warehousing and embed circularity in supply chain decisions.
Organization and talent leadership: Build an engaged, self-sustaining, and high-performing organization across materials management, warehousing, and customs. Define required capacity and capabilities, recruit and develop talent in alignment with the OAS Head, strengthen employee engagement, and create a sustainable pipeline of diverse operations talent for AMS and the wider Group through the MOMENT, MyD, and MyC processes.

What You’ll Bring

Bachelor’s degree in supply chain management, logistics, business administration, engineering, or a related discipline; a master’s degree or MBA is an advantage.
Fluency in English; proficiency in an additional language, particularly German, is an advantage.
Minimum of seven years of relevant supply chain management experience, including significant responsibility for materials management, inventory, transport, warehousing, or service supply chains.
Proven international people-leadership and organizational-development experience.
Demonstrated ability to lead across countries, cultures, functions, and complex stakeholder networks.
Strong understanding of repair operations, service supply chains, and quality management.
Demonstrated ability to identify business challenges, conduct root-cause analysis, make sound decisions, and implement sustainable solutions.
Strong knowledge of integrated ERP, supply chain planning, inventory, purchasing, transport, warehouse-management, analytics, and reporting processes.
Ability to set priorities, allocate resources, delegate effectively, empower teams, and translate data and strategy into executable business plans.
Proven ability to own budgets, control costs, develop business cases, and deliver sustainable productivity and working-capital improvements.
Excellent communication, stakeholder-management, influencing, and presentation skills.
Strong critical-thinking, problem-solving, and decision-making capabilities.
Ability to integrate Lean and Six Sigma principles into business and operational processes; relevant professional certification is an advantage.
Proficiency in Microsoft 365, SAP S/4HANA, advanced supply chain planning solutions, warehouse and transport management systems, and business-intelligence tools.
Willingness to travel domestically and internationally for up to 50% of working time, including occasional trips exceeding one week.

What’s In It for You

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Why Hilti

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Head of Spare Parts Supply