What's the role?
Are you a customer centric Implementation & Service Specialist with proven experience of implementing software and delivering training, with a strong drive to deliver on customer promises?
Are you looking to make a real difference and impact from day one and take your career to the next level, with a world leading, award-winning employer?
In your role as a Implementation & Service Specialist you will drive technical engagement through customer-oriented support, to fulfil the promise of productivity that our Fleet Management and ON!Track solutions promise.
You will be a lead on-site, delivering implementations of Fleet Management, ON!Track, or both, including conducting kick-off meetings to define tailored implementation set-up, deliver high quality training on-site and executing standardised on-site care services.
You will play a key part in spearheading customer engagement, delivering effective training and continuing care past implementation throughout this process you will create and gather leads for business development targeting up & cross-selling where appropriate during implementations or post-implementation care activities.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 19th best super large organisation to work for in the Great Place to Work survey.
What does the role involve?
As a Implementation & Service Specialist no two days will be exact but you will be out on-site in the thick of the action, working with the customers, and typically you will be focused on the following areas;
Implementation Lead - You will be a responsible Lead working on-site delivering implementations of Fleet Management and ON!Track solutions or both, and being a subject matter expert leading and guiding the customer engagement throughout the process, being reactive and managing queries.
Kick Off & Training delivery – You will conduct kick-off meetings for implementation projects and define a tailored implementation set-up process. You will deliver high quality training on site to our customers and stakeholders for implementations and deliver post-implementation care activities
Engagement Activities – Ensure customer readiness and satisfaction for implementations, Drive impactful user enablement.
Business Development – Proactively create and gather meaningful leads for targeted up and cross-selling identified during implementations or post-implementation care activities and follow this though with the team.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.
What do we offer?
We really value our people, and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- Company vehicle and fuel card for sales roles
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
- Trips to locations such as Milan, New York and global HQ for high performers across all teams
What you need is:
To be successful as an Implementation & Service Specialist you will need;
Essential:
- Confidence and ability to provide training to customers and listen and attune to the needs to fulfil our promises.
- Responsive to customer needs, being able to quickly identify and follow up on customer knowledge gaps and training needs accordingly
- Excellent written and verbal communication skills with the ability to explain technical details in simple terms and engage with customers
- Values – We strongly believe in acting with integrity and this is an imperative value to be able to succeed.
- Willingness to go the extra mile and contribute to outstanding customer experiences
- Courage to challenge status quo and try and implement new ideas
- Strong team player who can coordinate excellently with relevant stakeholders
- Strong interest in Fleet Management and ON!Track
- Ability to define, prioritize and if necessary, delegate targeted activities
- Living in or willing to relocate to Greater London (The City of London and the 32 London boroughs)
- Possesses a full, clean, manual UK driving license to visit our customers on site 5 days a week, Monday to Friday
Who should apply?
We have an excellent mix of people and some of our best employees honed and developed their skills and knowledge at Hilti, if you have a strong desire to succeed and are customer centric and ready to deliver a meaningful service then that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.
If you need any support with your application, please contact gbcareers@hilti.com.
Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.
