What's the role?
You will be a part of one of our biggest programs called “Systematic Account Development” which is fully embedded into the new company strategy and a truly global initiative focusing on superior Customer Relationship Management. Your focus will be on Salesforce Sales Cloud whose goal is to provide cutting-edge processes and features to support our internal sales teams. With innovative and user-centric features embedded into our Salesforce CRM tool, our sales teams are able to help our customers realize the full potential of our Hilti products on the job sites.
Who is Hilti?
Join Hilti – A Great Place to Work 2024 & ranked as Asia’s 4th Best Workplaces.
At Hilti, innovation drives everything we do. We’re committed to improving productivity, safety, and sustainability in the global construction industry and beyond. Our strong customer relationships help us create solutions that truly build a better future . With over 120 locations worldwide , we take pride in fostering a deep sense of belonging that extends into our lives and homes.
At Hilti Asia IT Services , we’re at the forefront of digital transformation in construction, aligned with our mission of Making Construction Better . As the IT backbone of Hilti, we empower over 34,000 employees across 120+ countries , delivering cutting-edge solutions to enhance productivity globally. Based in Malaysia , we collaborate with global teams, utilizing the latest technologies in software development, analytics, IT infrastructure, and design engineering to drive transformative initiatives. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation . We offer c ompetitive rewards and comprehensive career development opportunities that ensure your success is our priority. Come be a part of our journey and make a lasting impact!
What does the role involve?
As a Business Analyst, your role is to understand business requirements, design solution proposals and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microservices on AWS and others.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
What do we offer?
At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Click on the link to know more Kuala Lumpur | Hilti Careers
What you need is:
- At least Bachelor’s degree in computer science, software engineering, information technology or related fields.
- At least 5+ years of experience in dealing with cloud software (ideally Salesforce), business process management and agile methods.
- Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
- You have a passion for marketing, sales and service business process design, paired with an interest in CRM software.
- Strong willingness and ability to learn.
Why should you apply?
At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data driven solutions, or state-of-the-art IT infrastructure . By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact , enabling smarter, more efficient, and safer construction processes worldwide.
We offer:
• Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics .
• A chance to work with global teams on solutions that are shaping the future of construction.
• Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape. If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
#JoinHiltiAsiaITServices
Looking forward to hearing from you!
