Driving repair excellence through expertise, standardization, and continuous improvement.
The AMS Quality Engineer ensures and continuously improves repair quality and operational performance within the local Tool Service Centre. The role acts as the technical expert for repair and spare-parts extraction standards, supports new product introduction, monitors quality and COGS performance, drives preventive and improvement actions, and ensures TSC equipment complies with HSE, audit, ISO and quality requirements.
What You'll do
In this role, you will contribute to the continuous improvement of our repair operations, combining technical expertise, data-driven analysis and a hands-on approach. You will work closely with Team Leaders, technicians and other stakeholders to improve repair quality and cost performance, ensure equipment reliability and compliance, and support the introduction of new products and technologies.
You will:
Drive repair quality and continuous improvement by monitoring performance and quality trends, identifying root causes and implementing corrective and preventive actions across different tool families.
Improve cost performance (COGS) by analysing key cost drivers, identifying improvement opportunities and translating insights into concrete actions to increase cost effectiveness.
Ensure equipment reliability and compliance, supporting the TSC in meeting HSE, audit, ISO and quality requirements and addressing equipment-related gaps.
Support new product introductions, providing technical expertise to ensure new products are smoothly integrated into repair operations.
Act as a technical partner for the organization, supporting Team Leaders and technicians in solving technical and process-related challenges, while coaching teams and strengthening technical capabilities.
Promote continuous improvement and change, contributing to strategically relevant projects and introducing new approaches, methodologies and technologies.
Explore and leverage AI-enabled solutions to enhance root-cause analysis, optimize processes and accelerate improvements in repair quality and cost performance.
What You’ll Bring
'- Degree in Engineering.
- Excellent communication skills and ability to work in a cross-functional environment, with Italian and English proficiency.
- Experience in quality, manufacturing, repair operations or continuous improvement.
- Strong analytical and problem-solving skills, with a hands-on mindset.
- Strong change management, transversal leadership and stakeholder management skills.
What’s In It for You
Joining our team means becoming part of a merit-based organization committed to your professional growth.
1. Compensation and Employment Terms
· Permanent full-time contract
· Classification under the Italian National Collective Labour Agreement (CCNL Commercio) Level III
· Annual gross salary plus target variable compensation, with a total target remuneration of no less than €33,000.
Actual compensation will be determined based on objective criteria such as professional experience, technical skills, role responsibilities, and qualifications, in line with our principles of fairness, transparency, and equal pay.
2. Welfare and Benefits
We offer a comprehensive benefits package designed to support the wellbeing of our employees and their families, including:
· Corporate welfare program
· Hilti supplementary health insurance, in addition to the industry health fund
· Dedicated insurance coverage (life, occupational and non-occupational accident insurance, long-term care, and legal protection for civil road traffic)
· Access to wellbeing and personal wellness platforms
· Corporate discounts and exclusive employee offers
· Meal vouchers worth €8 for each day worked
· Company mobile phone for both business and personal use
3. Learning and Development
We believe in investing in our people through continuous learning, professional development, and internal career opportunities within an international and inclusive environment.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
