What's the role?
If you are a high performer, passionate about developing people, as well as yourself, you always look for opportunities to drive continuous improvement and absolutely have the ambition to work and live in a new country within a few years, join us as a After Market Services Team Leader for repairs in our Tool Service Centre in Hilti Italia S.p.A.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
This position in our Carpiano Tool Service Centre (TSC) offers the opportunity to lead a repair team in the 4 th largest (out of 65) TSC worldwide, where yearly we do hundreds of thousands of operations for our Customers, including repair of our Hilti tools. The TSC is inside the Aftermarket Services (AMS), a global function, meaning that you collaborate very closely with functions within Hilti Italy (e.g. Marketing, Sales, Finance, HR), but also with other colleagues globally, allowing you to have a great exposure to Hilti’s business model.
The hundreds of Customer tools we repair daily, arrive in the morning and leave repaired in the afternoon. Your responsibility is that we win every single day at serving our Customers. To achieve it, you should be focused to lead your team and strongly collaborate with others to ensure that repairs are done in the same day. In the rest of the time (20-30%), you proactively work on improvement initiatives and projects for the medium and long term. Finally, we, the TSC leadership team win because our teams win, so we are responsible to create an environment where we engage, recognise and develop our team members.
We are looking for a person who shows high potential, and wants to grow within Operations (particularly AMS). The role reports to the TSC Manager, who is also looking for a “sparring partner” to further accelerate your development.
You'll
- Be responsible for repair turnaround time, quality and cost of its team and co-responsible for the same at TSC level
- Work across departments to provide a great Customer experience, including complaint handling and quality management
- Promote a bottom-up continuous improvement culture in the TSC, by defining, leading improvement initiatives and by engaging and coaching team members
- Establish strong collaboration and represent the TSC across Hilti globally
- Deliver outstanding results by developing and engaging a caring and performing culture.
Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size
What do we offer?
You will have at your disposal all the necessary tools to obtain outstanding results: cutting edge software, coaching, training, and a unique network in the company. The possibilities to show your competencies through roles that will carry increased responsibility will be there and you will grow professionally through constant contact with the professionals from the sector.
What you need is:
- Relevant engineering or technical degree
- Good in Italian and fluent in English
- Good MS Office know-how. Preferably advanced in Excel and VBA.
- Passion for people: team leadership, preferably with direct reports and in a professional context
- +2 years creating, organising and implementing continuous improvement
- +2 years operations experience
- Cross-functional project management experience
Why should you apply?
We have a team that is highly diversified when it comes to talents and competencies, very dynamic, innovative and productive. Being part of a team like this is going to help you to strengthen your personal abilities, as well as professional skills.
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