Ready to create real value for customers? Step into the Customer Service Representative role and make support become real success.
We’re looking for a motivated team member who has a passion for customer relations on phone and desire advancement opportunities in our organization.
What You'll do
In Customer Service Representative (Inbound) role, your development begins with hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.
You will spend most of your time on the phone. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.
As a Customer Service Inbound Representative, you will influence and serve all Hilti customers, including other functions in Hilti and Account Managers who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth. Your participation and success in the Strategic Customer Development is essential to prepare you for your next steps in other roles at Hilti.
What You’ll Bring
Bachelor’s Degree (Preferably Business Administration or Engineering),
English language skills,
Previous customer service and/or sales skills preferred,
Strong communication skills,
Excellent written, verbal, and presentation skills,
Ability to learn quickly, willing to develop self,
Drive to develop strong and sustainable customer relationships
Customer-oriented, self-driven, proactive team player,
Position will be located in Ataşehir/Istanbul.
What’s In It for You
We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
- A caring and performance-oriented culture.
- A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
- Comprehensive career development opportunities that ensure your success is our priority.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti is an equal opportunity employer. We look forward to receiving your application!