Where analytics meets customer integration: shape how Hilti’s biggest customers buy, connect, and grow digitally
As our eB2B Specialist, you’ll accelerate digital growth across Latin America by turning customer and sales data into actionable insights and connecting customers to Hilti’s digital commerce ecosystem. Your day will combine digital performance analysis, dashboarding, customer segmentation, and hands-on coordination of eB2B integrations. You’ll work closely with Sales, Account Managers, customer IT and procurement teams, and global digital experts to expand adoption of Hilti Online and integrated ordering solutions.
What You'll do
- Monitor digital business performance across Hilti Online, the Mobile App, eB2B integrations, and other digital channels across Latin America
- Build and maintain dashboards, reports, and KPIs using Google Analytics, Power BI, SAP, SAP Business ByDesign, and related platforms
- Analyze customer behavior, conversion funnels, net sales, customer potential, status changes, and digital adoption trends to identify growth opportunities
- Translate data into clear recommendations that help Sales segment customers, prioritize opportunities, and increase digital revenue
- Own performance visibility for the eB2B channel, including integrated customers, order activity, net sales, and key digital KPIs
- Support customer integrations between Hilti and ERP or procurement systems through PunchOut, OCI, cXML, EDI, APIs, and catalog-based solutions
- Gather business and technical requirements, coordinate testing, troubleshoot issues, and connect customers with the appropriate technical specialists
- Join customer conversations with Account Managers to explain integration benefits, address concerns, and support onboarding and adoption
- Build alignment with Sales teams and create the bridge needed to expand eB2B adoption among large and focus customers
What You’ll Bring
- University degree in Business, Engineering, Analytics, Information Systems, Marketing, or a related field
- 3–5 years of experience in digital analytics, e-commerce, business intelligence, customer integrations, or a related area
- Strong analytical skills and experience translating data into commercial actions and customer segmentation
- Hands-on experience with Google Analytics and Power BI; knowledge of SAP, SAP Business ByDesign, SAP Commerce, CRM, or Salesforce is an advantage
- Understanding of B2B commerce, ERP systems, procurement platforms, tenders, or digital ordering solutions
- Experience coordinating technical or customer-facing implementations is preferred
- Commercial mindset with the confidence to influence Sales teams, manage resistance, and explain technical solutions in clear business terms
- Strong stakeholder-management, communication, presentation, and problem-solving skills
- Advanced English and Spanish; Portuguese is a plus
What’s In It for You
We really value our people, and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
- Annual Bonus
- Meal vouchers
- Saving funds
- Private Health Insurance
- Paid leave to work on charitable projects
- Hybrid scheme of work with 50% of flexibility
- Among others
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
When applying to a position at Hilti, you can expect a people-centric recruitment process where every application is reviewed by a human (automated notifications are triggered by our recruiting team). Personalized feedback isn’t provided for applications that don’t reach hiring manager interview stage, the overall process—including evaluations and interviews—typically takes 3 to 6 weeks, with most applicants hearing back within 2 to 3 weeks. For tips and more information, you’re encouraged to explore Hilti’s career FAQ section.