What's the role?
To contribute as an entrepreneurial business partner to the development and implementation of global repair standards in the service areas, ensure repair competence and actively manage the repair lifecycle.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Repair Standards, Competence & Lifecycle
- Drive the implementation of repair standards and ensure that targets (e.g. COGS, time, quality) are cascaded in alignment with global targets
- Monitor the repair standards and define actions with internal and external stakeholders
- Deliver repair trainings for defined product groups and ensure sustainable repair competence management in the service area
- Prepare for new product launch (e.g. rolling forecast, training, toolings, set-up, spare parts)
- Coordinate EWS & Q-sensing in the region in collaboration with BU quality and OAE
- Implement the repair modifications in the service area in coordination with local Tool Service Centre (TSC) team and OAE
- Coordinate the repair phase-out within the SA and OAS
- Ensure that maintenance equipment plan for all TSC in SA are according to global standards (e.g. measuring maintenance plan, testing equipment calibration)
- Contribute to the definition and local execution of regional roadmap (which mainly consists of functional global topics) and targets as aligned with SA, TSC & OAE
- Execute selected projects from the regional roadmaps
- Qualify and consolidate feedback from TSC’s to OAE on technical repair topics
- Collect and provide regional input for design to service and throughout the service life cycle
- Responsible in the region to coordinate and implement the workplace set-up according global standards (e.g. toolings, methods) and LEAN methods
- Establish strong collaboration within the service area leadership & OAE team to build a community of high performing global team
We’re proud to be ranked in Great Places to Work 2023 as one of the world's best workplaces.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- Bachelor’s degree or above in Engineering or a similar education background
- At least 5 years of relevant professional experience in a technical environment, ideally in an international / multicultural setting
- Customer-oriented mindset and strong understanding of service operations with proven success record of operational excellence and continuous improvement
- Fluent English required; proficiency in Mandarin / Japanese / Korean / Cantonese will be a plus
- Power BI experience will be an advantage
- Candidates based in mainland China and Japan will also be considered
Why should you apply?
You have a dynamic and ambitious personality and are interested to work in a highly performing team. Your strong conceptional and analytical approach, combined with distinctive communication and networking skills and the ability to persuade your business partners, would help you successfully manage key projects amongst different stakeholders, leaving a strong footprint within Hilti and our Global Tool Service Community. If you are also searching for a new challenge for your professional development and to sharpen your entrepreneurial spirit, we're looking forward to receiving your application.
Click "Apply Now" button where you will be asked to upload your CV. Please contact us at Recruitment.HKTeam@hilti.com if you need any support with your application.
