The Transport Specialist is responsible for ensuring best-in-class transportation operations across Japan by delivering outstanding customer experience,
As a key member of the Logistics team, the Transport Specialist acts as the primary interface between Hilti, transportation providers, internal stakeholders, and regional logistics teams to continuously improve transport operations and support business growth
What You'll do
Key Responsibilities
Transportation Operations
- Manage daily transportation activities and ensure on-time delivery to customers across Japan.
- Monitor and improve transport KPIs including OTIF, lead time performance, and delivery quality.
- Manage transportation-related escalations and coordinate service recovery activities.
- Support implementation and enhancement of transport service offerings.
- Manage relationships with transportation providers and logistics partners.
- Conduct performance reviews and drive corrective actions when required.
- Support carrier tendering, benchmarking, and provider selection processes.
- Monitor carrier capacity, service levels, and compliance with contractual requirements.
- Maintain and optimize the Transport Management System (TMS).
- Support testing, deployment, and continuous improvement of transport systems.
- Ensure transport data accuracy and reporting quality.
- Analyze transportation data to identify trends, inefficiencies, and improvement opportunities.
- Track transportation costs and support budgeting and forecasting activities.
- Identify opportunities for cost optimization while maintaining service excellence.
- Prepare regular reports and performance analyses for management review.
- Lead and support logistics improvement projects.
- Drive process standardization and simplification initiatives.
- Collaborate with regional and global logistics teams to implement best practices.
- Support sustainability and carbon reduction initiatives in transportation.
- Partner with Customer Service, Sales, Marketing, and Operations teams to enhance delivery performance.
- Analyze customer feedback and implement solutions to improve logistics services.
- Actively contribute to creating a superior customer delivery experience.
What You’ll Bring
Selection Criteria
Must Have
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field (or equivalent experience)
- Good Excel skills including Pivot Tables and formulas (XLOOKUP/VLOOKUP preferred)
- Strong analytical and problem-solving skills
- Strong communication and stakeholder management skills
- Ability to manage and analyze large data sets with high accuracy
- Ability to identify discrepancies, investigate root causes, and propose solutions
- Strong organizational skills and process discipline
- Willingness to learn and adapt in a dynamic environment
- Business-level English communication skills
- Japanese language proficiency
- Ability to work effectively across functions and with external partners
Preferred
- Experience in transportation, logistics, supply chain, or operations
- Experience with Transport Management Systems (TMS)
- Experience working with carriers or logistics service providers
- Knowledge of Lean, Six Sigma, or continuous improvement methodologies
- Project management experience
What’s In It for You
As a key member of the Logistics team, the Transport Specialist acts as the primary interface between Hilti, transportation providers, internal stakeholders, and regional logistics teams to continuously improve transport operations and support business growth.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
