Head of P2P Hub & Transformation

Global Vision. Financial Leadership That Delivers

The Head of P2P Hub is accountable for the end-to-end operational leadership, performance, and continuous development of Hilti’s Global Purchase-to-Pay Hub in Kuala Lumpur. The role ensures stable, compliant, and scalable P2P operations across all integrated entities while leading the organization through ramp-up, transition completion, and steady-state excellence.

The role combines operational excellence, people leadership, and change execution, with a clear mandate to deliver global standards at scale, embed strong governance and controls, and continuously improve efficiency, quality, and employee experience in line with the P2P Target Operating Model (TOM).

What You'll do

1. Global P2P Operations & Service Delivery

• Own end-to-end delivery of P2P services from the Kuala Lumpur Hub (Vendor Master Data, Invoice Processing, Travel & Expense).
• Ensure reliable, compliant, and predictable operations across all in-scope entities.
• Accountable for SLA adherence, backlog stability, service quality, and operational continuity.
• Establish and run Shopfloor Management (SFM) and Operational Health Report (OHR) routines.
• Act as the primary escalation authority for hub-level issues and cross-entity operational risks.

• Own the P2P performance framework (KPIs, SLAs, OHR) and ensure disciplined performance steering.
• Drive measurable improvements in efficiency, quality, and touchless processing rates.
• Sponsor and prioritize Continuous Improvement (CIP) initiatives across P2P towers.
• Promote automation-first thinking and leverage digital enablers (SAP S/4, Serrala, Concur, Power Platform).

• Ensure consistent execution of global P2P standards, policies, and SOPs as defined by GPO/GPM.
• Own operational execution of ICS L1 and L2 controls within the Hub.
• Ensure audit readiness and lead remediation of findings.
• Operate within defined decision rights and governance frameworks, including CAB and escalation models.

• Lead the P2P Hub workstream within the FA 2030 / Shared Services initiative.
• Ensure high-quality execution of entity integrations (KT, SOP sign-off, Go-Live, Stabilization).
• Balance operational stability with ongoing transitions.
• Build readiness for further scope expansion (e.g. Intercompany and Payments).

• Build, lead, and develop a high-performing global P2P organization.
• Define and evolve the hub organization structure and leadership layers.
• Establish leadership routines (townhalls, TL roundtables, talent reviews).
• Own hiring, onboarding, development, succession planning, and retention.
• Drive engagement and talent development in line with GEOS, MyC, MyD, and HPR.

• Act as senior operational interface for entities, RCFOs, SSC Heads, and Global Finance.
• Build trust through transparency and proactive communication.
• Collaborate closely with GPOs, IT, Procurement, Tax, and Audit.

What You’ll Bring

What You Need Is…

• Senior operational leadership capability with strong execution discipline.
• Ability to lead large, multi-layered teams in a Shared Services / GBS environment.
• Strong end-to-end Purchase-to-Pay process and control mindset.
• Confidence in steering performance through KPIs and SLAs.
• Ability to lead through change, ambiguity, and transition phases.
• Strong stakeholder management skills across cultures and seniority levels.

• University degree in Finance, Accounting, Business Administration, or equivalent.
• 10+ years of experience in Finance, Shared Services, or Global Business Services.
• Proven leadership of large operational organizations.
• Strong understanding of global P2P processes and compliance.
• SAP S/4HANA required; Concur, Serrala, analytics, and automation tools advantageous.
• Experience leading transitions or operating model changes.

• Strong ownership mentality and pragmatic problem-solving approach.
• Clear and confident communicator at senior leadership level.
• Structured, resilient, and calm under pressure.
• High learning agility and continuous improvement mindset.
• Role model for collaboration and people development.

• Demonstrated experience leading global or regional finance operations.
• Proven people leadership and talent development track record.
• Strong command of English (written and verbal).
• High integrity and strong compliance mindset.

• Stable P2P operations with no major service disruptions.
• Improving KPIs and reduced escalation levels.
• Strong SLA adherence and backlog stabilization.
• No major audit or ICS findings.
• Recognized Global P2P Hub and strong leadership succession.

What’s In It for You

​​We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

​Work alongside colleagues from multiple nationalities in a vibrant, fast growing regional hub.
​Access to global mobility opportunities and international project exposure.
A caring, collaborative culture built on integrity, trust, wellbeing, and high performance, proudly recognized as a Great Place to Work® 2025.
​Structured learning programs, cross functional exposure, and fast-tracked career pathways through Hilti Asia Learning & Development.
​Opportunities to work on regional and global initiatives that accelerate your growth.
​Modern, flexible work environment in Kuala Lumpur, including hybrid working options (varies by role).
​Comprehensive medical coverage, wellness activities, sports groups, CSR and volunteer initiatives, and regular engagement events.
​Attractive compensation, performance-based rewards, and employee discounts including access to Hilti tools.
​Strong commitment to sustainability and community impact through various initiatives and programs.​

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.