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Credit Internship - Litigation & Credit Collection

What's the role?

In Hilti we are looking for a brilliant intern to join our Credit Team in the Finance Department.
The internship has the aim to monitor performances and all operative activities which are required to manage in the best way cooperation with external Partner for collection in order to have always “under control” synergy between Hilti/External provider/Customers.
Hilti wants to have best performances of collection but have «guarantee» of best relationship with customers to develop the business.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

You will have the chance to play an active role in some of the main Credit Management processe: 

  • Weekly update of customers positions in order to inform «provider» and stop contacts
  • Check «provider» feedback in order to manage all feedback from customers (Data Quality changes, complaints)
  • Forwarding of the «selected customers» for external collection (file excel)
  • Communication to the «provider» (file excel, emails, phone calls)
  • Management of contacts with Salesforce to give appropriate feedbacks for customers
reported (phone calls, emails)
  • Analysis and management of the feedbacks for positions closed without collection
  • Opening of complaints in order to speed up issues reported by the customer

We will give you everything you need to excel in your role, including software, tools and ongoing training.

What do we offer?

You will join a structured training agenda which will allow you to carry out your daily tasks but also to discover many other relevant topics and activities such as: Diversity, Equity & Inclusion (DEI); Compensation&Benefits; Brand Identity; Trying our tools under the guidance of our trainers; During your internship, you will have scheduled touch points with your tutor.

We will provide you a monthly expense reimbursement (900€) ticket restaurant (7,20/day) Smart-working for 50% of your working time and flexible hours.

What you need is:

Degree in Economics Fluent in English Advanced in Excel; Knowledge of Access is a plus

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. Success at Hilti is down to teamwork, ability and competitive drive.

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