Driving fleet excellence through seamless service, customer partnership, and operational precision.
The Tool Fleet Management Generalist plays a crucial role in delivering Hilti’s Tool Fleet Management (TFM) services to customers and supporting our Lead 2030 Full Fleet strategy. This position involves supporting internal team members and customers through phone and electronic communication, approving contractual documents, and engaging directly with customers to provide comprehensive TFM services.
What You'll do
- Develop and maintain an understanding of the TFM service, value proposition and services, and coach other internal team members
- Based on direct email and phone requests from customers and Hilti team members, handle the research, processing, and follow-up of activities related to Fleet Management after sales support to include setting up customer Auto pricing and monitoring for proper approvals.
- Contract setup and administration.
- Return order processing.
- Ownership changes.
- Lost or stolen tool processing and invoicing.
- Contract pricing corrections to ensure correct customer pricing data.
- Contracts opt-out processing and admin of legal documents.
- Customized invoicing set-up for customer invoicing requirements.
- Processing of Tool Exchanges when customer renews or collects.
- SAP tool collection.
- Responsible for sharing best practices and identifying opportunities for continuous improvements for fleet operations.
- Review and approve TFM contracts.
- Manage Large Solution Orders (50+ tool bodies) from setting delivery expectations to the order being delivered in all steps in between.
- Utilize Fieldwire to communicate Large Solution Orders to all stakeholders.
- Handle Life Cycle Management tasks in Salesforce.
- Support team members in TFM processes and execution.
- Create custom solutions for specific customer’s needs.
- Other duties as needed or assigned.
What You’ll Bring
- This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
- High School/GED minimum required; bachelor’s degree in business discipline, preferred.
- Minimum one (1) year of experience in a sales or customer service role.
- Proficiency in Microsoft Office including PowerPoint, Excel, and Word.
- Proficiency in SAP, preferred.
- Excellent organizational skills.
- Strong verbal/written communication skills.
- Demonstrated high level of attention to detail.
- Demonstrated learning agility.
What’s In It for You
You’ll receive a generous compensation package for the work that you do with the possibility to earn bonus for going above and beyond. You’ll get great benefits including Medical and Dental insurance, generous Paid Time Off (including 2 days to go and give back to your local community however you want) educational reimbursement, health and wellness days – the list goes on.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
