Lead and empower On-Demand Service teams to achieve operational excellence.
The Local After Market Services Expert is responsible for functional and disciplinary leadership of On-Demand Service Representatives (ODSR) in Tools On-Demand (TOD) operations. This role effectively plans and directs activities of assigned employees to achieve Tool on Demand Management Business Objectives.
What You'll do
- This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
- Lead and direct On-Demand Service Representative (ODSR) team in executing tool service process while delivering Hilti Tool Services value proposition.
- Maintain technical competence while leading the development of assigned ODSRs.
- Identify, propose, and execute continuous process improvements for On-Demand center operations.
- Supervise a team of ODSRs to ensure completion of daily and weekly cycle counts, equipment status modifications, and appropriate integration of stock into the On-Demand plant location(s).
- Manage inventory control of On Demand tools, including directing the ODSR team in physical inventory, asset management, and inventory audits.
- Train new and existing ODSR team members in SAP and program processes and updates.
- Serve as the subject matter expert for all On-Demand processes, protocols, and procedures.
- Adhere to standards, processes, and policies, and ensure ODSR team members follow all process standards.
- Ensure minimum and maximum stock levels to timely fulfill customer orders via inventory management.
- Direct the maintenance of work areas, tools, and assigned equipment.
- Oversee and supervise assigned team members, including performing PMP process, implementing development plans, and recommending employment status changes.
- Determine On-Demand priorities to maintain same day receiving and on-time shipping.
- Assist On-Demand Manager in maintaining communication through daily contact with On-Demand staff, Tool Service Center (TSC) staff, customers, sales personnel, and company departments.
- Direct and coordinate activities in collaboration with stakeholders, including Account and Regional Managers, Product Managers, Trade Managers and Tool Services Marketing team (fleet, TOD support, CTS) to understand product issues and effectively communicate changes and challenges.
- Coordinate with the Manager of the On-Demand Program and other Team Leads to recommend and implement SAP and physical process improvements.
- Collaborate with Team Leads to develop and maintain an On-Demand SAP and physical process manual.
- Perform other duties as assigned.
What You’ll Bring
- High School Diploma or GED, required.
- Associate’s degree, preferred.
- Minimum three (3) years’ experience as an individual contributor or team leader in a process-oriented role.
- Experience in supervisory role, preferred.
- Advanced skills in SAP and MS Excel, required.
- Strong communication (verbal, written, presentation) skills required; must be able to effectively interface with customers and internal team members at various levels with the organization.
- Ability to assess differing priorities and adjust to ensure a high level of customer satisfaction is maintained.
What’s In It for You
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
