Engineering with Purpose. Solutions That Stand Strong.
The role of Technical Support Engineer is responsible for ensuring internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti products. This position creates engineering product submittals for field personnel to facilitate the sale of key products.
What You'll do
- Provide technical sales support through telephone and email related business
- Create engineering product submittals for field personnel to facilitate the sale of key products
- Meet assigned deadlines for project assignments
- Remain current in the knowledge of building codes relative to the application of Hilti products
- Understand and apply approvals and listings for Hilti products correctly in verbal and written communication with customers
- Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
- Collect customer data and provide leads to field engineers in order to maximize coverage and penetration in the field
- Provide field engineers with corporate support and relevant product information
- Complete smaller projects (e.g. presentation and small testing projects, and other engineering assignments) in order to help support the activities of Hilti field engineers and sales personnel
- Protect Hilti from liability exposure through utilization of sound engineering judgment
- Additional duties, as assigned
What You’ll Bring
- Bachelor’s degree, required in Engineering or Engineering Technology - Civil, Structural or Architectural disciplines, preferred
- Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying
- Ability to communicate effectively with engineers and architects through verbal and written response, required
- Ability to organize and utilize large amounts of reference information
- Ability to identify, analyze, and solve technical problems
- Ability to function effectively on teams
- Aptitude to read and understand construction plans, construction specifications, and documents
- Ability to effectively use Microsoft Word, Excel, and PowerPoint
What’s In It for You
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:
- Medical/Dental/Vision effective the first day of the month following employment
- Team member Only coverage premiums paid by Hilti
- Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
- Business Travel Accident paid by Hilti
- Basic Dependent Life Insurance paid by Hilti
- Option Life, AD&D, and Critical Illness for team member and dependents
- Short-term Disability paid by Hilti
- Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
- Generous Paid Time Off policy and holidays including two days to give back to your local community
- Paid parental leave, sabbaticals, military leave
- Up to five days per year of back-up daycare
- Employee Assistance Program (EAP), company-paid wellness screenings
- Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
