Complexity simplified. Supply chains synchronized.
The Global Process Manager (GPM) is responsible for defining, governing, and continuously improving global end-to-end business processes across Hilti. The role ensures that processes are standardized, efficient, scalable, and aligned with business objectives. The GPM acts as the bridge between business strategy, operational execution, and digital solutions to enable a consistent and high-performing global process landscape.
This full-time position is available as soon as possible.
What You'll do
As a Global Process Manager, you will own and develop end-to-end business processes, ensuring they remain effective, harmonized, and aligned with Hilti's strategic priorities. You will collaborate with global stakeholders, regional organizations, and IT teams to identify improvement opportunities, define future-state processes, and implement sustainable solutions.
Your responsibilities will include:
- Defining and maintaining global process standards, governance, and best practices.
- Leading process improvement and transformation initiatives across functions and regions.
- Monitoring process performance through KPIs and driving continuous improvement.
- Translating business requirements into process and system enhancements.
- Partnering with IT and business experts to implement digital solutions and process innovations.
- Supporting change management activities and ensuring successful adoption of new processes and ways of working.
To succeed in this role, you bring a degree in Supply Chain Management, Engineering, Information Systems, or a related field, combined with experience in process management, business transformation, project management, or a relevant functional area. Strong analytical and problem-solving skills, stakeholder management capabilities, and effective communication are essential. Experience with SAP, process mining, workflow management tools, or similar technologies is considered an asset. You enjoy working in a global environment, influencing across organizational boundaries, and driving meaningful change through collaboration and process excellence.
What You’ll Bring
To help you succeed, we'll provide you with everything you need so that we're driving impact together from day one. You'll find a stable working environment, exceptional support, learning and development, and a great team around you. Here's what you'll need to bring with you:
- Bachelor's or Master's degree in Supply Chain Management, Engineering, Information Systems, or a related field.
- Several years of experience in process management, business transformation, or a relevant business function; experience working in a global environment.
- Strong process design and continuous improvement capabilities; proven ability to translate business needs into scalable solutions.
- Experience with SAP and process management tools; familiarity with process mining and workflow technologies is an advantage.
- Excellent stakeholder management and communication skills; strong analytical thinking and ability to influence cross-functional teams.
What’s In It for You
We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
- Connection with a diverse community of over 2,100 colleagues from 70 nationalities in a region where Liechtenstein, Austria, and Switzerland intersect.
- Employee groups actively supporting causes like female empowerment and the LGBTQIA+ community.
- Leisure activities like mountain biking and tennis.
- Opportunities for community engagement both locally and internationally.
- Shared e-bikes, an on-site gym, dining options, learning opportunities, financial guidance, free parking, fuel discounts, workation, sabbatical, home office opportunity, flexible and trust-based working hours, meditation/ relaxation rooms, Hilti tool rental service, massage possibilities, and relocation support.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
For further questions, please feel free to contact Patrick Glasen, Head of Holistic Planning, Execution & Network or Hansa Stein, Talent Acquisition Business Partner at [email protected]
For non-EU/ EFTA citizens: Please state your eligibility status to work in Switzerland/ Liechtenstein and note that if you do not own a valid Swiss/ Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.
