What's the role?
As a Business Partner for the designated Region, this role focuses on enhancing Customer Experience by optimizing Supply Chain processes—including Materials Management (MM), Warehouse Management (WM), and Transport Management (TM). The core objective is to drive customer satisfaction and market growth through improved logistics efficiency.
Who is Hilti?
Hilti provides leading-edge tools, technologies, software, and services for the global construction sector. We have a proud heritage, built over 8 years, and a worldwide reputation for pioneering products and exceptional service. With over 33,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.
What does the role involve?
• Act as an owner and single point of contact for Customer Experience for the respective Region • Partner with the sales team and engage directly with customers to identify pain points in supply chain and service delivery • Define strategic initiatives for the region to sustainably resolve identified issues and meticulously execute to achieve the defined targets • Work collaboratively with central functions both supply chain and cross-functional teams to improve processes and achieve defined regional targets • Support and contribute to sales and operations planning processes in region • Continuously assess current and future supply chain needs to align with evolving business demands • Act as a source of supply chain expertise for the sales leadership
Key Performance Indicators • Customer Experience measures including on-time in-full • Performance on key supply chain Indicators viz. regional availability, warehouse, and transportation reliability, obsolescence etc. • Collaboration with Sales Team
Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16th amongst India’s Best Workplaces and 17th Among Asia’s Best Workplaces by Great Place to Work Institute® .
Watch these videos to know more:
Celebrating 25 years of Hilti India in style - https://youtu.be/oR4WFxYDsKQ
Hear what our employees have to say on Hilti India's legacy | #25YearsOfHilti - https://youtu.be/8k8qg8JoUaw
Hilti India – A great place to work for Women - https://youtu.be/gq3uliJy3c0
What do we offer?
Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge. We’ll equip you with the training, mentoring, and responsibility you need to excel from day one. You’ll have the freedom to make an impact, opportunities to work across functions and countries, and a clear path for rapid career growth.
What you need is:
• Engineering / MBA with overall Experience 5-6 Years • Experience in supply chain and operations across different functions • Self-motivated and passionate to drive improvement projects • Systematic problem solving and analytical thinking • Ability to balance strategic aspects and operational efficiency • Good negotiation, communication & interpersonal skills
Why should you apply?
As a key Business Partner in Hilti’s Local Logistics, you’ll lead priorities in supply chain, warehouse, and transport management, directly shaping regional success. This is your chance to grow with a global leader, gain mentorship, and drive real impact in construction logistics.
