What's the role?
Customer Service Representative – Join a Team That Values You
We’re looking for a Customer Service Representative to join our collaborative and customer-focused team at Hilti Ireland’s Head Office in Finglas, Dublin 11. You’ll be the first point of contact for our customers, helping them find solutions and delivering an exceptional experience. Whether you're supporting internal colleagues or external clients, your contribution will make a real impact.
Who is Hilti?
Hilti provides cutting-edge tools, technologies, software, and services for the global construction industry. With over 75 years of innovation and a team of 30,000+ people across 120 countries, we’re proud of our inclusive culture and commitment to excellence. We’re growing—and we’d love for you to grow with us.
What does the role involve?
As a Customer Service Representative, you’ll join a supportive team that values collaboration and customer care. You’ll work with a diverse portfolio of businesses, offering tailored advice and building long-term relationships. Our environment is fast-paced and goal-oriented, but always people-first. We focus on understanding customer needs and delivering value—not on hard selling. You’ll act as a trusted partner, helping customers discover how Hilti’s solutions can support their success.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people
What do we offer?
At Hilti, it’s all about teamwork. We have an award-winning culture that is highly diverse and inclusive. We love to celebrate success and as part of the Hilti family you will be proud to work for an industry leading innovator.
We’re committed to your development and wellbeing.
You will also enjoy:
- 🌍 International training at our Manchester hub, plus ongoing learning (including Ivy League modules)
- 🎉 25 days holiday (plus option to buy 10 more), day off on the month of your birthday
- 🎉 1 / 2 days Fridays on Bank Holiday Weekends
- 💰 Competitive pay with bonus potential
- 🧘 Health Insurance, Pension, Employee Assistance Programme
- 🚀 Career progression within Ireland and abroad
- ❤️ Two paid volunteering days annually
- 🛠️ Tool loans and product discounts for your passion projects
What you need is:
- Empathy and curiosity—you listen deeply and ask thoughtful questions
- Motivation—you enjoy achieving goals and helping others succeed
- Team spirit—you collaborate to find creative solutions
- Growth mindset—you’re eager to learn and develop
- Full working rights in Ireland
Who should apply?
We welcome applicants from all backgrounds. If you’ve worked in a customer-focused role and enjoy working with goals, we’d love to hear from you. Construction experience isn’t required—some of our top performers came from other industries.
At Hilti, 80% of our management roles are filled internally. That’s how much we invest in our people. If you’re looking for a place where you can thrive, belong, and make a difference—apply today.
