What's the role?
The Credit Business Partner is responsible for supporting the Director, Credit & Collections in the management of Hilti North America’s (HNA) asset of accounts receivables. Responsibilities include, but are not limited to, leading local and global projects, developing & establishing policy and procedures, strategic planning, training and development, all while improving Net Working Capital (NWC) by effectively managing account receivables to minimize losses.
Approval Authority
Credit Limit: $500,000
Single Order: $300,000
Write Off/On: $10,000
Account Adjustment: $30,000
Refund Check: $20,000
Billing Block: $30,000
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Reduce bad debt loss through efficient and effective collection accounts receivable, while being sensitive to customers’ needs; prompt resolution of disputed invoices, timely follow-up on past due amounts, including the use of lien / bond rights and legal recourse.
- Lead strategic departmental and cross-functional projects to support organizational direction and strategy; bring innovation to existing processes, drive change within the department, and communicate policies and processes to internal partners.
- Translate company strategy into departmental targets; set targets and track team results.
- Develop and enforce strategy to decrease Days Sales Outstanding (DSO) and increase NWC using system technology; set clear and achievable goals, providing coaching as needed.
- Support partners in making business decisions that are an exception to the standard credit process, & collaboration between Sales, Finance Business Partners (FBPs), Credit Business Partners (CBPs), and Credit team.
- Ensure customer satisfaction; inclusive of onsite visits, timely resolution of complaints, scheduled follow up, and approval or recommendation of credits within defined, approved guidelines.
- Recommend and participate in the implementation of new systems & system enhancements (includes SAP/S4HANA).
- Update & modify credit and collection systems to maintain best practice; prepare, update, & provide training materials while initiating changes to policies and procedures to ensure customer fidelity.
- Ensure legal documents, including lien waivers and affidavits, are handled in a correct and timely manner.
- Advise senior management of receivable performance via reporting on economic trends, unusual credit situations, and market segment industry analysis.
- Provide system support for implementation, regression testing, and global projects.
- Lead a team; manage performance evaluations, development opportunities, and succession planning.
- Additional duties, as assigned.
Hilti North America has ranked on Selling Power's list of Best Companies to Sell For 19 consecutive years.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- Bachelor’s degree or equivalent experience, required
- Minimum five years of Credit & Collections experience with lien / bond experience, inclusive of three (3) years supervisory/management experience, required
- Three (3) years customer service experience, required
- Two (2) years of strategic planning, implementation, and project leadership, highly preferred
- Proficiency in SAP 4.6, required
- Demonstrated experience in credit/collection management and cash management, with extensive knowledge of field concepts, practices, and procedures
- High level of competency in Credit & Collection practices & SAP functionality; integrating the two for productivity gains
- Excellent verbal, written, decision making, and organizational skills
- Ability to implement processes and policies to support the attainment of sustainable, profitable growth
- Proficiency in understanding Hilti’s Business Model and translating business requirements into departmental-relative solutions
- Identify major opportunity areas; develop and execute plans to maximize growth and meet business objectives including sales project management
- Strong analytical, problem identification, and resolution skills
- Set priorities to minimize bad debt and improve Net Working Capital
Why should you apply?
Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape our future and make a real impact from day one.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.